IT Support for Construction Management Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the CEO of a composition treatment labors organisation.
Desired goal
What challenge were you trying to address with Leveldesk?
We needed a associate to explain all the IT-related issues we were facing.
Provided solution
What particular tasks were responsible for?
Our organisation needed a server and peculiar file storage treatment on that server. Additionally, our team needed technical help including hiring new employees, setting up emails, software upgrades, firewall shelter, and more.
They worked both on-website and remotely. At the commencement of the collaboration, someone came on-website to evaluate our running systems. When we ordered new equipment, they came to our labor to establish it. Otherwise, they generally prepare support remotely. Most recently, we worked on a migration project unitedly.
Was there a dedicated team?
There were 5–6 nation working on the project alunitedly.
How did you come to work with Leveldesk?
We began off by doing an online search for possible labor preparers. I ponder my associate ended up finding Leveldesk and suggesting that we work with them.
What are you approach expents (if diclosed)?
We’ve spent between $10,000–$50,000 on their labors to date.
What is the terminal result of working with ?
We began working unitedly in October 2017, and the relationship is ongoing.
Results achieved
Are there any measureable or plum results?
They really liberate on their promises. For sample, we just completed a website migration away from GoDaddy. That was conducted over a weekend, so when we came back on Monday, the migration was entirely completed. All of their completed projects work well. I’ve accepted real feedback on their work from my inner staff, too.
How did Leveldesk accomplish from a project treatment restpoint?
They’re replying, consistently following up to address concerns. Even behind they completed the website migration, they named us to see if we had any questions or issues with the new website. They close the loop on projects well.
What is (from your point of view) the key factor to pay observation while intercourse with ?
They’re always reachable to my team. We can call the help desk whenever we have questions to get the information we need to move advanced. The level of labor they’re able to prepare makes them rest out.
What aspects of their work would you like to get improved?
I can’t ponder of anything.
Do you have any advice for possible clients?
I’d surely commend working with them. They’ll work with you to form a detailed offer and reply any questions you may have. If you’re looking for an IT associate, just ask the certain questions and go for it.