Some details
Palador was selected to conduct a proof of concept (POC) on King County’s Property Tax Assessment System. The county’s current property tax system is inefficient and is unable to keep up with changes to state laws. King County is also rapidly expanding and the number of parcels to be administered and assessed for property taxes has doubled. The county has considered replacing their property tax system for several years but has
found that most of the vendors that provide off the shelf property tax assessment systems are too costly. Palador was chosen to determine if using Microsoft Dynamics Customer Relationship Management (CRM) solution could replace the current tax assessment system at a lower cost.The Dynamics platform has never been customized to provide a complete property tax assessment system for any county in the US. The challenge was to determine whether it was possible, how it could be done, and what the user experience would be.
Palador, working closely with experts in Dynamics customization and GIS, managed a team that developed the user flows, interaction flows, wireframes and high fidelity mockups, and conducted analysis that resulted in finalized requirements for development of the full Dynamics solution. The POC was successful and project findings showed the County could save $10 million dollars using the Dynamics platform vs maintaining the current solution or purchasing an off the shelf option.
