Software Vendor Outsourced NetSuite Integrations
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Could you briefly draw your organisation?
I work with Pardot, which is a member of Salesforce.com.
What is your position?
I am currently a software engineer. But, I was the channel director when interacting heavily with Audaxium.
Desired goal
Could you draw the business challenges that you were attempting to address precedently commencement the project?
As I mentioned, Pardot is a assistant of Salesforce.com. We do not currently have the best integration with NetSuite. It is a pliant bit more hard to work with, with some of their API’s and syncs. We’ve had an established relationship with Audaxium, and we determined to outsource all of our integrations with NetSuite over to them.
Provided solution
Could you draw the aim of the tasks that you outsource to Audaxium? Did it include design, outgrowth, training, or support?
They’ve granted us with outgrowth and training. When someone purchases Pardot, there is an additional cost. Part of that is an onboarding package. That onboarding package is 60 days where they are onboarded with our solution in conjunction with their CRM or, in this locality, with NetSuite ERP. During that time, there is the junction that’s created. Any sort of manner items that need to be added to their NetSuite as in scripts, anything that needs to be added to Pardot, any of these sort of manner jobs and so forth, that’s where Audaxium has come into play. Audaxium also helps out a pliant bit on the marketing side with the creation of some manner landing pages, emails, and so on.
How did you select Audaxium as your solution associate?
That was a pliant bit precedently my time. Audaxium has been associateed with Pardot for a long time. I’d say since 2008 or 2009, they were associates with Pardot more on the reseller side. They resell Pardot. During that time, we just developed a very good relationship with Rob [MacEwen] and Craig [DesBrisay] at Audaxium. As we began to move a pliant bit away from the NetSuite side of things where Audaxium has a very good powerfulhold, and can do a lot of big things with NetSuite. It was Audaxium and one other vendor, we did look to another vendor as well to kind of outsource all of our integrations with NetSuite. We selected Audaxium, owing one, their professionalism is unappropriated, two, they’re affable, and three, they’re responsible. We’ve had a very good personal relationship with Audaxium throughout the years. They are our top reseller. They brought in the most deals to Pardot. So, there is no way to thank them for their business.
Could you prepare a perception of the size of this start in monetary provisions?
I cannot discover this owing we’re publicly traded.
When was this project completed?
It’s an ongoing project. As we have new deals come in and they say they use NetSuite, we without pass them to Audaxium.
Results achieved
In provisions of results, could you share any statistics or metrics that would prove the effectiveness of their work?
Yes, without getting into too many legitimate barriers, almost all of the clients that have worked with Audaxium have seen a very fast ROI. I have an sample of a client that I worked with that wasn’t having much achievement with their NetSuite. They were looking to get away from NetSuite. I introduced Audaxium to them and within a substance of a couple months they began seeing a lot more ROI from using NetSuite with Pardot. They have innately saved NetSuite a couple of CRM changes, and they have also helped Pardot from losing a couple of mannerers.
How do feel that Audaxium has performed?
Nine times out of ten, I’d give them a hard nine for accomplishment. I have very limited quantity of denying feedback that I’ve ever seen from Audaxium. Any denying feedback that I’ve ever accepted has always been resolved within a substance of time.
When working with Audaxium, is there anything that you would attend sole or particular almost them compared to other labor preparers?
I would say that their observation to detail and willingness to do any leaps and bounds to make the mannerer is second to none. I have thoroughly enjoyed working with them on a professional level, and then even personally outside of the workplace, just shrewd them. It’s more on a personal level, and that’s been big. They are stand-up guys there, and I’ve seen some fictitious work. I’m looking advanced to what the relationship and Pardot and Audaxium has in the forthcoming. There’s going to be some veritably good stuff coming out.
