IT Infrastructure Improvement for Flooring Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and individualal responsibilities
We are a Wood Flooring organisation within both the Commercial and Residential spaces. I am their Controller. I also act as the Point of Contact for Red Key.
Desired goal
What issue was the preparer supposed to deal with?
Red Key Solutions?Evolution of our existing IT infrastructure.
What were your objectives for this project?
Evolving our infrastructure from our Desktops to our Server stack and all in between.
Provided solution
What were the reasons for choosing ?
Referenced by another Vendor.
Describe the project in detail.
- upgrade of desktops - upgrade of server stack - upgrade of security stack - upgrade of our Line of Business Apps
Were there any dedicated managers or teams that you worked with?
We are in uniform touch with both their Project Team and their Service Team. For Projects, we deal with their Project Manager and all projects are thoroughly debate forward of execution. For Service, we touch their Service Manager who then assigns the appropriate Engineer to help resolve the technical effect.
Results accomplishd
What results did you accomplish unitedly with ?
My day to day has befit much more efficient. I get more done without all of the technical headaches I used to experience precedently.
How do you rate the interaction and interaction with ?
Their interaction is big. It',s nice to get a well-inclined, knowledgeable individual on the other line. I always feel as if they are trying to resolve the effect as if they are experiencing it as well.
What precisely do you attend to be the key specialty of ?
Jason, their Service Manager is big. There is big interaction between our staff and theirs. They are fast, efficient, and prepare a reward experience in usually otherwise stressful situations.
What should be done better, if there are any desired improvements?
I can',t ponder of any at this time.