Some details
Caribou was looking to strengthen its customer digital experience without impacting the atmosphere customers came to expect at their stores. Shockoe is working with the coffee shop to continue to evolve is mobile and digital presence. Shockoe continuously rebuilds and releases new enhancements resulting in increased user ratings and usage of the app. This has set the stage for other digital solutions innovations that increase
the customer’s engagement with the brand and overall coffee shop experience. As a result of this partnership we have managed to take the app from a 1-2 star app to a 4.5 star app - Customers are more satisfied with the performance and utility of the application inside and outside the store.