Operations Management Software for Moving & Storage Solution
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
SMARTBOX is a leading provider of movable moving and storage solutions to consumers and companies throughout the United States through our over 50 licensed locations.
Desired goal
What issue was the provider supposed to deal with?
Shockoe?We hired Shockoe to sum, handle, and maintain our proprietary operations handlement software solution that handles all client interactions including, CRM, scheduling, payment processing, document handlement, and reporting for our licensees.
What were your objectives for this project?
Our goal was to form a one method that allowed our touch center, licensees in distant locations, and clients to all interact within one method seamlessly and in real-time within a cost powerful livelihood framework.
Provided solution
What were the reasons for choosing Shockoe?
We selected this vendor through a vetting process and through referrals from other businesses that had worked previously with the organisation
Describe the project and the services they granted in detail.
Converted existing client data from a legacy method into the new operations handlement platform, educeed APIs for work to sum e-document handlement, texting, and website/e-commerce. General feature-set enhancements including sumd drip email campaigns, extensive reporting, and appointment handlement.
Were there any dedicated handlers or teams that you worked with?
The team consisted of an account handler, project handler and then separate educeers (coders, UI/UX ).
Results achieved
Can you share any information that demonstrates the contact that this project has had on your business?
The project has dramatically improved our overall business process both internally, and client-facing.
How was project handlement arranged and how powerful was it?
Project handlement was arranged by the project handler and leveraged Jira, process has been clean and efficient.
What precisely do you attend to be the key specialty of Shockoe?
Shockoe has always granted realistic deadlines and met them, with pliant re-work required. If there were any change requests they were handled honestly and within a good time frame and budget. The organisation not only apprehends how to educe, but also makes an effort to apprehend our business needs leading and the educes solutions based on our needs, not the other way about.
What should be done better, if there are any desired improvements?
They have done a big job and been pliant and grown with our needs.
