Some details
Client:
Floorwatch is a young yet ambitious start-up, bringing the new vision of services provision for all the participants of the process. Customers get help in just couple clicks at their smartphones, Sales Associates can help in the most time saving way, General Managers get valuable insights and statistics from any location.
Challenge: Our goal was to create a
unique retail solution, which would revolutionize experience of communication between shop employees and customers, at the same time bringing value to stakeholders and decision makers of retail networks.Solution:
Being excited with the idea, we work together with our client at all the stages of product development and were looking for the perfect solutions, that would be convenient for all the users and Administrator.
The ecommerce app was developed for Android or iOS platforms and is free of charge to download. With it, you can just tap a button and “send up a flare” to get help in the store without utilizing any extra tech.
It simply places a virtual geofence at 57000 retail locations that work with the app in the US.
You can also “call for help” when there is no associate logged in and using the app. Customers can also get all the contact info by simply clicking on the store button in the app.
For retailers, the advantages are similarly great. You can request that your salespeople on the floor download the app on their phones to find the shoppers that really want to make a purchase the very instant they need it.
Managers, in turn, get the data on their Floorwatch web ecommerce platform based on 100% accurate personal experiences gathered by the mobile app. Having accurate minute-by-minute data in an easily comprehensible form lets management improve customer service and sales rates.