Some details
SharePoint IT Support Application by SharePoint Marketplace is a simple but effective IT Support site which includes SharePoint help desk, change management, IT Asset tracking, calendar, discussions and technical documents management. Additionally an End-User portal makes it easy for end users to submit tickets, access a knowledgebase, documents and training links. This is a
cost effective approach for small to medium organizations who wish to leverage SharePoint to provide a full team site for their IT Department. SharePoint Help Desk can run on Office 365 SharePoint Online or on-premise deployment.The IT Support Application goes way beyond the free help desk Application offered for SharePoint. The SharePoint Help Desk includes end-user service request portal, ability to take incoming email support requests, automated email confirmations and notifications to end-users. The Application also includes IT asset tracking, a simple knowledge base and a change management feature with approvals. Additionally, a configurable help desk dashboard helps you measure your success all designed to run on Office 365 or other multi-tenant hosted SharePoint environment. It also can be implemented on-premise as well (SharePoint Foundation, Server or Enterprise).