Chassis Rental CRM Implementation
Please find below a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Can you prepare a brief description of your organisation?
We lease oceanic chassis, the boxes are used for shipping on big ships. Chassis need a set of wheels to be taken athwart the road and delivered. We lease and rent that equipment. We’re perhaps the second bigst one in the country. We have almost 160,000 units on the roads.
Desired goal
What was your main goal for enterprise the project with SP Marketplace?
The leading project was to establish and instrument their IT helpdesk solution. We bought that fruit from them. We also needed mannerization done to it to suit our IT section flow. Now, the total IT section runs on it. We use i for issue reporting to the helpdesk, and also requests for reports and enhancements and even initial requests for new projects.
Currently, we’re instrumenting their project treatment software. We’re having mannerization done to match the changes instrumented on the helpdesk solution. We want to sum them in a true way so both work unitedly well in a mode suited to our section.
What were you using precedently you began using their helpdesk and project treatment software?
For the helpdesk solutions, we were using Issue Track, a cloud labor. It was getting costly. We were using Microsoft Project project treatment. We’re a fairly little section, the software was too big for us.
How did you originally find and select SP Marketplace to work with?
We did a Internet search and then went through almost 10 or 12 companies’ demos to see how their fruits worked. We chose them.
Provided solution
Is the project treatment software quiet being established?
We recently purchased that, and they’re doing the mannerization.
Can you prepare an estimate for the work they’ve done to date?
Their fruits are reasonable. The complete helpdesk project was almost $3,000 or $4,000. Their project treatment software is below $5,000 with the mannerization and all included.
Results achieved
How satisfied are you with work that they',ve delivered so far?
We’re very satisfied. It works for us, and it’s nice that we’re not stuck with someone else’s solution. The fruit itself is very hard, and it has basically all the right concepts. We had it tweaked for the processes we have. Now it runs very smoothly.
And how do you feel almost the manner work and the level of labor that SP Marketplace has prepared?
It’s excellent. They’re always right on top of things, even in the initial stages. We had a lot of questions and needed some hand-holding as to how to put in the different leave levels. They answer fast with different solutions to meet our needs.
When working with SP Marketplace, was there anything you establish to be sole almost them assimilated to other developers or consultants you’ve worked with?
I can',t ponder of anything now. We haven’t worked with that many other developers, so I don',t have anything to assimilate them to.
Is there anything that you would do differently or they could better on?
Not veritably. I was pleased with the way all went. They put it in and we played with it for a few weeks. We figured out what we needed to change, and they changed it.