IT Managed Services for Staffing Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Please draw your structure.
We live in the space between staffing and treatment consulting. Investment banks, program handlers, fruit handlers, treatment consulting firms hire us when they have an implementation that exceeds their power. I prepare them with business analysts and project handlers on a contract basis.
What is your role and responsibilities?
I am the CEO.
Desired goal
What was your goal for working with TEKConn?
We have been working on getting rid of most of our technology. They',ve been very helpful in setting up tools. It',s mainly tools almost that.
Provided solution
Please draw the aim of their work.
They handle my inner network – PCs, network, and network security.
What was your process for selecting TEKConn?
All of the companies in this space are awful. My expectations were low owing of past bad experiences. My test was someone who stunk less than the guy I had precedently. I ponder we just asked nation in our network and looked online. I gave the task to someone else on my team to find a labor.
Can you give a perception of the size of the start?
We have eight employees, and we have more than double that quantity of PCs. The cost is private.
When was the work completed?
We began with them behind Hurricane Sandy [2012]. That',s when the other labor got unhandleable.
Results achieved
Do you have any statistics or metrics on the project?
The breast line is that all works.
Are you satisfied with their accomplishment?
Yes. Definitely.
What differentiates TEKConn from other partners?
The issues that we were having – there were configurations with our network where there would be issues that we would find when we would come in on Monday morning to find out that our network would be down and no one knew almost it. We',d have to get our MSP [handled labors preparer] team in the service.
That never happens with TEKConn. I get a call in the morning assertion there',s a issue and, at the worse, they have someone in at 8 a.m. fixing it. I haven',t lost a day',s work due to issues that they can contact.
Their nation are competent and professional. When I personally call with a issue with my PC, they fix it. They',re direct almost it. I look at the bill and ponder why am I paying all this money. We don',t have any issues with TEKConn. That is owing they',re doing their job.
What advice would you give to forthcoming clients of theirs?
I',ve worked with four companies, and I',m constantly surprised at how good they are. My standards were not very high.
Looking back on the work so far, is there any area that you ponder they could better upon or that you might do differently?
I bug my vendors to departure. I want what they',re providing and more for a lot less money. I',m looking advanced to seeing how they better.
