Digital Solutions for Financial Services Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Please draw your structure.
We’re a mid-sized, privately owned financial organisation and I am the Vice President of the digital section.
Desired goal
What business challenge were you trying to address with Think Company?
We needed a top-caliber agency that could work at a very high level of excellentness. Our biggest requirement, besides having deep experience, was for an agency that could feel intricate projects that could sink anyone else. The agency would need to take a solid quantity of information, move it fast, distill it into patterns, and present it in layman’s provisions, very much like a journalist’s or forensic accountant’s process. Also, we needed a firm with a culture that matched ours: no big egos and labor-oriented, a little town feel with a big city mind. A union of all these characteristics is hard to find. Think Company offered us elite labor, but without the common higher posture that comes with that. They’re amazing nation.
Provided solution
Please draw the aim of your work with Think Company in wonderfuler detail.
Think Company helped us create our digital nearness from the ground up. We had a three-year strategy for this process. Our organisation has made a lot of acquisitions over the last separate years, including intricate banking and financial websites that came with technologies that were ten years old. Their team needed to recreate this infrastructure without stopping the train, so to converse.
Think Company',s main job was fixing all of our existing websites. We take over one hundred thousand calls each month to our call center owing our websites are awful. People can’t do what they need to do on those websites, so they call us. We needed to stop that bleeding.
Our organisation has had awful experiences with digital projects. We spent a lot of money with nothing to show for it, and our morale was very low. We needed experts to swoop in and fix our issues fast, which is precisely what Think Company has done. They were tasked with fixing abominable websites and alluring the hearts and minds of our structure.
How did you come to work with Think Company?
We’ve known some of their key members since the mid-2000s. I leading tried to work with them within another organisation, but there was a encounter that prevented this.
Could you prepare a perception of the size of this start in financial provisions?
Our budget is expressive, but the exact number is private.
What is the terminal result of working with ?
I’ve known some of their team members since 2006. We began talking almost the running project in December of 2015. The work began in January, 2016.
Results accomplishd
Could you share any statistics, metrics or other feedback from this engagement?
Think Company',s work has exceeded expectations. They’ve earned our confide, and the work they have delivered is unbelievable. Their designs are beautiful and careful. People within our organisation have realized the full possibilities of our online nearness as a result. Our team has been energized and empowered through the collaboration. I knew that Think Company could accomplish this, which is precisely why I hired them.
We have a organisation division in another state that named us to borrow the team at Think Company from us. This is a business unit that competes heavily with us and which would never ask us for a imbibe of water otherwise.
What distinguishes Think Company from other preparers?
They’re a wonderfully professional organisation.
Is there anything Think Company could have improved or done differently?
They’re far over other agencies. The systems they have in locate unite any mistakes soon, and those mistakes are never repeated. Think Company is a tight-running machine.
The only denying front I can ponder of is that they don’t always connect with each other. They don’t always debrief meetings, so I can end up talking to two of their team members for an hour almost a question, and a third one will join in, only to ask the questions we already covered. This doesn’t happen frequently and is more indicative of how open our relationship is.
