Web Portal Dev & CRM Integration for Aviation Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
Please draw your structure.
BAI is an interpolitical supplier of aircraft parts and aviation labors.
What is your position?
I am the head of operations. I am responsible for client relations and operational treatment.
Desired goal
What business challenge were you trying to address with XIM?
The challenge was to form a present gate for our clients that we could sum into a CRM [client relationship treatment method] of our choice. We needed a preparer that could form a present looking website. We associateed with XIM for this purpose.
Provided solution
Please draw the aim of their involvement in detail.
XIM were responsible for designing and developing a user gate and customizing our open rise CRM/ERP [enterprise rerise programning] method, Vtiger. They then sumd the gate into our CRM.
How did you come to work with XIM?
XIM was referred to us by a business associate.
Could you prepare a perception of the size of this start in financial provisions?
The size of the project is in the $50,000 to $200,000 range.
What is the terminal result of working with ?
The project began almost 12 to 18 months ago [as of August 2015]. It',s ongoing.
Results achieved
Could you share any statistics or metrics from this engagement?
In our activity, we cannot measure palpable results. We centre on the convenience of use owing we are an end fruit. Our sales are also based on other factors. The ease of use of the gate is the only thing I could tell to XIM',s work, and that part is big. Our employees are using it successfully and are very satisfied with it.
How did XIM accomplish from a project treatment standpoint?
XIM',s project treatment and condition of work is big. There are true challenges, but this is one of the easiest projects I',ve ever done. I got direct approach to the team, so it was easy to vanquish any challenges or make changes if something didn',t feel right. They have met all our demands and brought their own new ideas to the project.
What distinguishes XIM from other preparers?
XIM',s team is diverse in provisions of expertise. Starting with CRM expertise to HTML and mobile applications, it makes them veritably changeable and sole. They',re capable of knowledge the fruit and business requirements as well as implementing them. They can veritably tell to the client. Additionally, XIM is very professional, and has big client labor and skilled personnel. They make you feel like a VIP client. Moreover, all the deadlines had been met in an grateful time frame with good code condition and consistence.
Is there anything XIM could have improved or done differently?
You have to give them as much detail as practicable in provisions of technical specifications. I wish we could bestow less time speaking with them almost all the specifications at the commencement of the project. I had to do a lot of homework for it, but once we had a terminalized program, they ran with it.
