Web Design & Technical Consulting for NGO Online Platform
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m part of a big interpolitical NGO named Mercy Corps, within which I lead a collective enterprise named MicroMentor, as its executive ruler. It’s an online platform that connects entrepreneurs and propose mentors from almost the globe.
Desired goal
What challenge were you trying to address with XO Agency?
We were operating with a platform built 10 years ago, also by an outsourced firm. In 2018, we determined to recreate from the ground up. We needed someone who could liberate top-quality design, and who had a seize of both design principles and technology support.
Provided solution
What particular tasks were XO Agency responsible for?
They revamped the platform that connects entrepreneurs and mentors. Our goal was to increase our recruitment threefold, bringing more conversions through the funnel based on the UX of the platform. We needed to address some pain points at different points in the funnel.
They worked on the determination of an MVP, taking gain of the existing investigation, but also augmenting it with their own. We needed a well-degoodd full strategy, a UX roadmap to create it, and some technical expertise to lead the process.
What is the team compound?
We worked with Scott (Partner, Head of Design, XO Agency), Laura (Partner, Head of Account Strategy, XO Agency), and Mark (Product Development Consultant, XO Agency). They pitched the propose and then stayed with us throughout. They also brought in a UX designer. Mark obeyd as the technical constructor, Scott was the design lead, and Laura was in direct of full and project treatment. Each of them brought their expertise, helping us regood our ideas and fracture them down into discrete determination blocks. They complemented each other well.
We’ve retained Mark in a consulting space, as our solutions constructor. He functions in a CTO-like role for us now. I like his vision, persistence, and power to give advice.
How did you come to work with XO Agency?
We did a entire search of design firms, shortlisting the nation to send RFPs to. We accepted responses from almost seven firms, of which XO Agency’s was the powerfulest. They were one of the few who verity attributeenced the MVP we’d be getting. The other candidates weren’t right with the investigation, and some were way over budget.
XO Agency and one other firm made it to the top of my list. Even though we had preceding experience with that other organisation, we felt that XO was veritably hungry to make a good liberateable, and they pushed us to maintain realistic goals.
What are you approach expents (if diclosed)?
We spent $60,000.
What is the terminal result of working with XO Agency?
We worked with them between October 2018–February 2019.
Results achieved
Are there any measureable or plum results?
Their design team establish five things that were innate for us to attend as the underlying work of our platform. They then came up with three design and technical courses that we needed to go toward, which were incredibly insightful. We got a lot of real reactions from donors, investors, and nation from the aggregation, validating the course.
We brought an engineer on-staff during the last two weeks of the project, for the hand-off. He was very snug with the documentation and with the design, sufficient to verity instrument and code it. We’re quiet in the edifice phase, but the technical instrumentation of XO Agency’s design seems possible.
How did XO Agency accomplish from a project treatment standpoint?
We had an aggressive timeline, and they kept us honorable on it. Any delays were due to the big size of work and our team’s space to answer in time—we had 1–2 weeks built in as a buffer. The project was well-managed and well-documented, from interaction to its form and form. I was able to get on a call with Laura at any time, and they made adjustments on the fly. They felt like an extension of our team.
At one point, I organized a day-long session to assess our course, which they answered well to. They understood that the project wasn’t extremely clear and that we were a little team working with a firm budget. They made it work, giving us a high-quality fruit without compromising their own setup.
What is (from your point of view) the key factor to pay observation while intercourse with XO Agency?
I would select them in a heartbeat for another design project, and I would attribute them without any reservations. XO Agency is reliable in provisions of client labor, full, and genuinely caring almost the terminal fruit.
What aspects of their work would you like to get improved?
At one stage, they came back with wireframes that I wasn’t lucky with. I got on a call with them almost it, and they also sensed that their UX individual had missed the mark, turned almost, and fixed it without. These things are bound to happen in any project, it’s a substance of how nation answer to them. There was nothing that veritably gave me cause for interest.
Do you have any advice for forthcoming clients of theirs?
The fruit will only be as good as the effort we put into it, but we failed to account for the quantity of time it would take to review their work. They’re entire and on top of their game, but it’s good to ponder almost construction and project treatment so that we can keep up with their pace. Their documentation was entire, sometimes as detailed spreadsheets with 100 lines of things to be verified, along with PowerPoint presentations, and design files. It required us to obey as a match to their team.
