IT Support Services for Global Logistics Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I am the IT director for Bolivia, Paraguay, and Uruguay at a global courier organisation.
Desired goal
What challenges were you trying to address with Vertex Ray?
We have a method for invoice inspection that is we use in different Latin American countries, so we hired them to be in direct of incident support and the rolling outgrowth of that tool.
Provided solution
What was the aim of their involvement?
We are currently using an SQL server, Visual Studio C Sharp. Our method is a web platform using ASP.NET integration labors.
Was there a dedicated team?
There are two men providing nimble support.
How did you come to work with Vertex Ray?
We did some investigation on the local IT market to find companies that could prepare the labors we needed. We evaluated different companies and ended up choosing them as they seemed like the right choice for us on a technical and budget level.
How much have you invested in them?
We’re spending about 7,000 euros ($7,900 USD) a month.
What is the terminal result of working with ?
We began working with them in April 2019 and the engagement is ongoing.
Results achieved
Are there any measureable or plum results?
We have monthly labor accomplishment reviews to evaluate the accomplishment and rate of solved incident tickets and they have been doing well. We have began working with them recently, so there is a learning curve, but they have shown big commitment and good accomplishment.
How did Vertex Ray accomplish from a project treatment standpoint?
We used our own treatment tools, which our organisation uses globally. We also used corporate Skype, email, and more. So far, their interaction has been very good and they have met all established deadlines.
What is (from your point of view) the key factor to pay observation while intercourse with ?
Their commitment stands out. They’re ready to evolve see day.
What aspects of their work would you like to get improved?
I can’t mention anything. They have been doing well so far.
