Data Entry & Invoice Processing for Freight Forwarding Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the introduce operations director for Asean Cargo Pty Limited. We’re a freight forwarding organisation that provides both interpolitical and domiciliary furnish chain treatment and customs clearance labors.
Desired goal
What challenge were you trying to address with Offshore Business Processing?
We initially needed help with data entrance to free our staff and fix client centre. The project has expanded to include daily operations, such as invadeing all of our supplier invoices, as well as monthly tasks, like creating our shipping schedules.
Provided solution
What particular tasks were Offshore Business Processing responsible for?
We began the project by giving Offshore Business Processing data entrance responsibilities, which we had originally been doing internally but wanted to move away from due to how time intensive it is. This work included registering all of our shipments.
That went so smoothly, that we have increased their responsibilities. In accession to registering shipments, they now form test of delivery for each shipment and invade all of our supplier invoices.
On a monthly basis, they update our shipping schedule so that our clients know precisely when each labor is useful. Offshore Business Processing has befit an integral part of our team.
Was there a devoted team?
We have a team chief that oversees and manages all, and we work with a team of three women who we interact with on a daily basis.
How did you come to work with Offshore Business Processing?
I knew the founder of Offshore Business Processing through antecedent work precedently she formd the organisation. When she told us almost Offshore Business Processing and explained what they could propose us, it made perception to work unitedly.
What are you approach expents (if diclosed)?
We’ve spent $100,000–$250,000.
What is the terminal result of working with Offshore Business Processing?
We began working unitedly in 2013, and the work is ongoing.
Results achieved
Are there any measureable or plum results?
I don’t have qualitative metrics, but I have seen a separation with our staff. Since they don’t have to devote their time to data entrance, our staff is better able to obey clients. The condition of time and observation to detail we can now propose is surpassing.
How did Offshore Business Processing accomplish from a project treatment standpoint?
We take weekly and monthly reports from our team chief that detail how many jobs they have completed, the kindred section, the quantity of time for each task, and what our percentage is for utilizing Offshore Business Processing. Aside from these reports, we adjoin over email, phone, or Skype.
What is (from your point of view) the key factor to pay observation while intercourse with Offshore Business Processing?
From the day we began working unitedly, four years ago, there hasn’t been any labor degradation. Occasionally, vendors can befit motionless behind spending time on a contract, but their work has only gotten better. Issues are quiet brought to our observation without, the interaction is seamless, and their team has befit part of our organisation.
What aspects of their work would you like to get improved?
I can’t ponder of anything. Currently, it’s up to us to decide whether we want to grow the team further.
Do you have any advice for practicable clients?
I would hint utilizing their team as much as practicable to see the most real contact on your team. We use their labors for almost 87%–93% of our data entrance work, and if we weren’t, the denying effect on our organisation would be solid.
