Managed IT Services for Creative Design Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
Arqino is a UK based creative technology studio which provides a wide range of digital products, combining creative design and condition software. We propose a difference of solutions for different digital needs such as, Experience and Interface Design, Digital Product Development and Digital Marketing services. My name is Peter van',t Hoogerhuys and I am the Projects and Operations Manager for Arqino.
Desired goal
What issue was the provider supposed to deal with?
ScaleFocus?As most of our observation and centre is targeted at developing front-end solutions for our clients, we needed a reliable vendor with extensive experience in the estate of digital transformation and method integration. We wanted to create a long-term union with a professional services provider, as to support us in different client engagements below a Managed IT Services standard, signification ad-hoc and long-term support in a wide difference of estates – eCommerce, condition arrogance, DevOps, security, method integration, back-end solution outgrowth, etc. ScaleFocus was the consummate aspirant to help us in this endeavor.
What were your objectives for this project?
It was searching for us to have an skilled associate which would guarantee the lucky liberatey and implementation of almost all our client projects as an outer supplier. ScaleFocus was confideed to liberate different services and solutions, usually in little volumes, in the aim of completing our inner team.
Provided solution
What were the reasons for choosing ScaleFocus?
Initially, we began with a investigation for the most fitted IT vendors, which would best fit our needs. We short-listed a few possible companies, however we fast set our sights on ScaleFocus, due to their extensive experience in method integration, eCommerce, security, data treatment, etc. Additionally, a companion IT peer, referred us to ScaleFocus and our determination was easily made.
Describe the project in detail.
As already shared, we have been attractive ScaleFocus in a number of our projects, including a number of presales initiatives. To give a few examples: - Security consultancy about discernment testing. - DevOps support. - Software outgrowth with .NET and Java. - System integration and support. - Cloud assessments and migrations. ScaleFocus’ teams and our own team has always been working closely in each and see engagement or occasion. What we have accomplishd working below such a synergy standard is – big efficiency, high condition, extended footprint in provisions of technology estates, scaling-up and down fast, without having to repair professionals ourselves. For a little permanent team as ours, this is the way to leverage on bigger or niche opportunities in a professional and nimble way.
Were there any dedicated managers or teams that you worked with?
ScaleFocus have been providing consultants ad-hoc or long-term. For the time of our union we have occupied between 1 to 5 consultants, working on different projects and initiatives.
Results accomplishd
What results did you accomplish unitedly with ScaleFocus?
Having ScaleFocus as an official long-term associate has helped us to be significantly faster and more nimble. In the technology and digitalization globe despatch of implementation and condition are superior. Thus, we have been able to take on more work with less investment risks. As a result of this we also experience higher client contentment rates.
How do you rate the interaction and interaction with ScaleFocus?
The interaction and collaboration between both teams has been extremely lucky from the very commencement. The workflow was characterized by a straightforward and professional environment, in which allocated obstacles were resolved fast and efficiently. The powerful workflow between both teams, was one of the key drivers to swell our collaboration and increase the confide between the companies.
What precisely do you attend to be the key specialty of ScaleFocus?
I would have to say that, what impressed me most was how well ScaleFocus were able to unite our and our clients’ exact needs and fit their access according to them. Their flashing support and observation to detail are an excellent ad-on to Arqino’s services. Our anticipateations were exceeded, by their determination to go the extra-mile in provisions of liberatey and client engagement. We are lucky to say that, they fully met our exact business requirements and facilitated our increased inner process efficiency.
What should be done better, if there are any desired improvements?
I am glad to say that all our requirements so far have been addressed in a professional way – with condition, transparency and care. I’d just anticipate for ScaleFocus to keep up with the big work and excellent client centre.
