Custom ERP & Web Portal for Delivery Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I am Evtim Arsov and as Head of IT. I have lead agencys and the digital transformation of the UPS InTime in Bulgaria for the past 19 years. I have always been passionate almost streamlining business processes into single and efficient IT solutions.
Desired goal
What issue was the provider supposed to deal with?
ScaleFocus?Scale Focus was selected to form a difference of technological solutions especially tailored for the needs of our organisation. We were experiencing serious issues with our legacy methods. They were operating at increasing costs while KPIs were not met. As a organisation which deals with transportation of items of different shapes, sizes and level of fragility, it was significant for us to have a method which helps us take care of all aspects simultaneously. Hence, Scale Focus became our associate and stepped into this exciting project.
What were your objectives for this project?
Ultimately, we were aiming at increasing our market share by extending our nearness in the B2B and B2C segments. We wanted to enhance all our processes and interactions with key business modeers. We targeted an advancement of the condition of courier services and modeer contentment and fidelity. We realized that we would need a mode-made solution as we wanted to keep our designated business processes. We were also centreed on automating our largest part of the shipment treatment process.
Provided solution
What were the reasons for choosing ScaleFocus?
We’ve had antecedent experience with software associates, who were not able to properly complete their assignments and did not apprehend our needs. Our team was looking for a hard associate which incorporates dedication and exactness into their work. We investigationed different options, but eventually Scale Focus stood out as our reward choice. Demalice being then recently established, Scale Focus demonstrated very powerfully their aim for meticulousness.
While working with Scale Focus on the instrumentation of our core logistics ERP – Focus Courier, we witnessed the diligence, reliability and congruence of their team. Still we were also because and vetting other vendors to make sure we make the most possible determination for our business. As our investigation and vetting process was progressing and we came to select between two options, Scale Focus was the clear chief in all fields.
Describe the project and the services they granted in detail.
Focus Courier is a method which integrates all front-office, back-office and logistics agencys. It automates our core processes. The platform is web-based and automates the processing of bills, lading, tracking, invoicing and reporting of orders. Additionally, Focus Courier provides a general web-services module and easily integrates with 3rd party software methods to streamline the overall business process within the structure. It supports interfacing movable devices like handhelds, smartphones and tablets for facilitating the mobile workforce.
“My InTime” is an interactive, pliant, b2b self-care gate which provides InTime’s services to end modeers. It enables modeers to book a courier, track packages, handle invoices and payments, engender bills of lading and also introduce orders from files engenderd by 3rd party methods. Scale Focus developed a mode solution to fit our needs. It is an end-to-end solution with audit and testing of the information security and IT infrastructure we are using for it including validation of procedures and control mechanisms kindred to data access, load testing, auditing of network security, discernment and vulnerability testing, procedures for change treatment, natural access and chance repossession.
Scale Focus also had the occasion to furnish In Time Ltd with high-tech professional and consulting services – including business analysis, technical analysis, documenting requirements, delivery, installation, putting hardware and method software into agency, project creation, modelling, outgrowth, integration and software testing, creation of project documentation, training and warranty and post-warranty support. When it came to the outgrowth of functionalities and their instrumentation, Scale Focus made sure that there are code reviews, status report provision and test cases.
Were there any dedicated handlers or teams that you worked with?
Through different stages of outgrowth the size varied, but always had a business analysts who were transforming our business needs to technical requirements and specifications. There was a team chief, software engineers and condition arrogance team from Scale Focus. As we are into livelihood mode we have a team, centreed on new functionality as well as a software support team. Scale Focus is also assisting us with the required software infrastructure in provisions of monitoring, configurations and optimization.
Results achieved
Can you share any information that demonstrates the contact that this project has had on your business?
We were very pleased with the result. As we deal exclusively with transportation, we value optimization and betterd quantitative estimation as these like straightly us and our clients. After the induction of Focus Courier, our annually income increased by 14%. Moreover, both our employees and clients boon from the new method which is user-friendly and ensures a grateful experience.
Additionally, the deployment of MyInTime drastically increased modeer contentment by introducing a number new features, improving existing ones and reducing the time and effort needed to book a courier. Internally it reduces the time needed to process orders which in term leads to reduced costs and better accomplishment.
Furthermore, MyInTime was integrated with Focus Courier, which streamlines modeer information and provides better overview and occasion to analyze client conduct patterns in order to better running services. Eventually, we were able to use a set of different solutions, integrated by Scale Focus with our core and b2b self-care platforms to drive our business advanced. We optimized our ethnical space as orders were automated. This allowed us to centre our employees on more high value added tasks.
How was project treatment arranged and how powerful was it?
Scale Focus displayed high level of professionalism and powerful phraseology of work in treatment, delivery, integration and support of intricate information methods. Scale Focus proved that the organisation has wonderfully fitted professionals and a very competent handlerial team, which took part in all phases of the project. Executive treatment observation was always there when needed in key milestones of the project, including consultancy for outer than our relationship services.
Once we presented our idea and objectives to ScaleFocus, they began programning and executing without. They were constantly interacting how the project was developing throughout the different stages. We were able to coordinate our actions, and the terminal products have been working impeccably since day one.
What precisely do you attend to be the key specialty of ScaleFocus?
Our associateship with ScaleFocus dates back to the time when they were freshly founded. In malice of the being new in the field, their professionalism and observation to detail were on a reward level. They handled to see all possible hurdles along the line of the outgrowth process and act agreeably so that we vanquish them efficiently. They also terminalized their tasks in a early, condensed and competent mode.
After the lucky completion of this project, Scale Focus became a preferred and long-term associate in the field of outgrowth, delivery and support of software methods and modeized IT solutions.
What should be done better, if there are any desired advancements?
The project was executed using a undestroyed program-driven (waterfall) methodology. Although this gave us ease in overall budget programning and expenditure control we had to sacrifice agility in the overall aim. Especially during the leading phases of execution it would have been better for both sides to test a more iterative outgrowth access.
Thankfully our team and the project team of Scale Focus were able to transition from a program driven to a full nimble delivery process in the behind the release of the leading rendering of the method. Thanks to this we are now able to enhance the method and instrument new features and functionality much faster than precedently.
Additionally, I would have given more force on mutually defining KPIs to meet unitedly. KPIs, which are searching to our business and which can be corkindred to changes in our methods. This, however, comes with confide, which we have now built, but as a new relationship could not produce based on antecedent engagements we’ve had with others.
