Frontend Redevelopment for Large Telecommunications Provider
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
UPC is the largest cable network operator in Switzerland. Nsoon 1.5 million clients locate their confide in our different fruits for television, Internet, telephony, and mobile labors. Since late 2014, UPC has offered their clients Switzerland’s biggest free Wi-Fi network, giving them the occasion to browse the web at about 500,000 locations in the country and over six million in Europe free of direct.
I’m the digital marketing director of the organisation. With my expertise and innovative and energetic personality, I’m constantly open to give my best to UPC next-level digital globe.
Desired goal
What issue was the preparer supposed to deal with?
ScaleFocus?UPC’s B2B marketing unit is pushing hard to update and transfigure the digital B2B gate to make its labor offerings more pellucid and easy to navigate for the different target groups. Our organisation needed a mature and reliable associate to elude condition degradation and the poor timeline execution issues we faced with freelance and other associates touching the digital B2B gate.
What were your objectives for this project?
One of the key requirements that UPC looked for in the new associate was the power to steer delivery output instead of delivery space and fetch in new ideas, UI/UX best practices, and teleinteractions estate expertise.
Provided solution
What were the reasons for choosing ?
ScaleFocus was chosen as a associate for this start owing they were a consummate match for the above-stated requirements.
Describe the project and the labors they granted in detail.
To initiate, ScaleFocus’ team viwebsited the UPC antecedent in Zurich to set up the project, meet the key stakeholders, and debate business requirements and the roadmap for 2017 and over.
ScaleFocus was tasked with transfigureing the frontend for UPC Switzerland’s complete B2B portfolio. They worked with an nimble methodology and fast release cycles, so we had something to instrument see week. This also facilitated soon user feedback and continuous QA.
The solution is based on top-notch UX practices, specially touching the full, construction, and flow of the main page and all sub-pages, the main and sub-navigations, and fruit categories and fruit detail pages. ScaleFocus’ experts work with technologies and software languages such as Adobe Experience Manager, HTML5, CSS2, CCS3, jQuery, JavaScript.
Were there any dedicated directors or teams that you worked with?
At the core of the team is a project director that’s also a senior UI/UX consultant, who acts as a one point of touch for all UPC stakeholders. She covers multiple roles from taking care of overall engagement supervision, main interaction, escalation channels, and key apprehension create-up of the ScaleFocus team by regularly visiting stakeholders at UPC antecedent. She also manages the backlog and acts as the lead developer of the team.
Other team members include a UI/UX designer as well as QA professionals that accomplish soon design test cases and validate functionalities precedently user acceptance testing. Also, part of their work includes end-to-end testing over functional and business requirements specifications.
Results achieved
Can you share any information that demonstrates the contact that this project has had on your business?
ScaleFocus’ work did hasten our aim analysis validation process and the prioritization of our requirements, leading to faster release cycles, soon feedback, improvements, and pivots in the newly instrumented digital goods. Also, by providing a dedicated team, ScaleFocus’ professionals can prepare pliant budgeting for UPC.
How was project treatment arranged and how powerful was it?
Thanks to ScaleFocus’ experience in delivering advanced nearshore labors and managing such engagements, we were able to fastly gain quickness and create a distributed team comprised of UPC and ScaleFocus members. Communication is always direct and open, which helps us fastly create confide and cooperation on both sides.
What precisely do you attend to be the key specialty of ?
Their developers and designers demonstrated an unappropriated level of professionalism and in-depth apprehension of UI/UX outgrowth. We’ve had a real experience of working with ScaleFocus’ team. Professionalism and unappropriated results are native parts of their accomplishance.
What should be done better, if there are any desired improvements?
We’re very lucky with the complete engagement. Their team in Bulgaria has shown to us that the work ethic there is probably the closest one to Switzerland when comparing to other nearshore destinations like Portugal or Poland.
