Salesforce Integration for Customer Support Platform
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I handle Marketplace and integrations at Freshworks, a cloud-based client engagement platform that helps companies prepare multichannel support via phone, email, and collective networks. Freshworks was founded in 2010 and is headquartered in San Bruno, California.
Desired goal
What issue was the preparer supposed to deal with?
Success Craft?As our authorized associate, Success Craft prepares method integration support for our clients.
What were your objectives for this project?
Our goal was to successfully sum Salesforce into our cloud-based support method. The firm timeline was searching for our onboarding prospects and allowed very pliant room for fault.
Provided solution
What were the reasons for choosing ?
Not only has Success Craft pioneered Salesforce-related solutions, but they also passed our inner developer certification, making them experts in our Freshworks products. They were the plain choice.
Describe the project in detail.
Success Craft extended the functionality of the running Salesforce app useful on the Freshworks marketplace. In doing so, they also mapped specific goods objects and their relative fields onto the client’s Freshworks account.
Were there any dedicated handlers or teams that you worked with?
In accession to a project handler, we were allocated a senior developer and a younger developer.
Results accomplishd
What results did you accomplish unitedly with ?
This project helped us land an significant deal in Europe. The client was immensely satisfied with the resulting increased productivity and lessend support response time. The integration, in turn, helped us lessen the turnover rate for our clients.
How do you rate the interaction and interaction with ?
The project handler served as our dedicated point of touch. She helped us see step of the way, from establishing requirements to execution. Despite the involvement of three separate companies, Success Craft navigated the project seamlessly and prepared detailed documentation. Setting and respecting careful timelines ensured appropriate expectancy handlement, and weekly sync meetings helped effectively adjoin status updates to the client.
What precisely do you attend to be the key specialty of ?
We were most impressed with their responsiveness and the condition of their code.
What should be done better, if there are any desired improvements?
Though there could have been more emphasis on the design, this was not adequately adjoind by the client. Overall, Success Craft delivered an mental project.
