Some details
CHALLENGE
PX.com is a powerful SaaS lead generation platform that offers a unique and powerful lead scoring system based on patented technology. With large numbers of real time transactions it is crucially important to be able to provide a high level of service to PX customers around the clock. However, given the time differences between their offices and customers’ it was a real challenge for the PX
teams.SOLUTION
Ciklum’s Support Centre services are scalable and flexible, which is what PX needed to provide fast responses to customers and establish an efficient 24/7/365 support system.During peak loads of support requests Ciklum can quickly increase resources.
RESULT
- First response time reduced by 99%
- A scalable team available 24/7 including holidays
- Daily reporting on system performance
- Monitoring of server notifications
- Some server issues fixed directly by Ciklum Support Team
