Web Design & Development for Elderly Care Facility
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and individualal responsibilities
I am the service director at Three Sisters Care based in London. Our organisation has almost 50 employees and we obey the elderly. Challenge
Desired goal
What issue was the provider supposed to deal with?
People First Marketing?Our organisation website was created over 15 years ago and had not been updated since. We had noticed a firm decline in commerce to the website over the past few years and determined to invest in a new website. We do not have any in-house engineers, so we needed to outsource the complete revamp and recreate.
What were your objectives for this project?
Our goal is to get a complete website revamp and fundamental commerce. We want nation to sign up to our serviced. Solution
Provided solution
What were the reasons for choosing People First Marketing?
My team searched online for web designers in our area and compiled a list of 5 based on their location. We wanted to meet in individual and have a face to face union. We touched each organisation and narrowed it down to 2 behind receiving their initial pitches. It was a hard determination, but we selected this vendor based on the condition of their terminal offer, their willingness to train our team on how to interact with the website post-launch, and their cost point, which we felt was very fair.
Describe the project in detail.
Once we selected this vendor, we had a series of discovery meetings to debate our goals and objectives. Within the leading two weeks, we accepted mock-ups and 3 initial designs for the main page on the website. After a few iterations and debateions with our marketing team, we terminalized the design and granted feedback on how we wanted the rest of the website to look. The vendor came back to us with wireframes and concepts for our other pages, including an updated ",touch us", form.
Were there any dedicated directors or teams that you worked with?
Initially, we were assigned a project director to support us and obey as the main point of touch throughout the project. I only spoke with our project director, but I was made conscious that there were 2 frontend and 2 backend developers, as well as a QA resource working behind the scenes.
Results accomplishd
What results did you accomplish unitedly with People First Marketing?
Within 3 months behind our new website was launched, we saw a 78% increase in overall commerce and a 23% drop in bounce rate. The new design of the touch form makes it much more perceptible on the website, and we',ve accepted more inquiries in the past month than we did in the antecedent 6 months combined! We last to hear real feedback on the usability, flow, and look of the website both from existing and practicable clients.
How do you rate the interaction and interaction with People First Marketing?
The project director that we were assigned was easy to adjoin with and granted us many updates. We connected over the phone at smallest once a week and used Whatsapp for all other interaction. Overall, I was impressed by the timeliness of the team. We accepted ample caution if a deadline wasn',t going to be met, which only happened once due to circumstances out of their control.
What precisely do you attend to be the key specialty of People First Marketing?
I was blown away by the apprehension that this vendor had almost website design, user experience, and optimization. We conversant much more than we reflection practicable, and we appreciated that they were resigned and reflectionful while we came up to despatch.
We have worked with other agencies for different areas of the organisation, but this was a specially collaborative and real experience. I will surely promise with this organisation anew for any website needs that we have in the forthcoming.
What should be done better, if there are any desired improvements?
Everything can always be done faster, but we were very satisfied with their work see step of the way. In the end, condition is more significant than despatch and we ended up with a beautiful fruit.
