Some details
The global Unilever hair specialist team is responsible for the development of new formulations and product launches within the hair category.
Part of Unilever R&,D, this team works across continents and manages a vast range of existing and developing products. This brings with it a massive data challenge: to move, to manage, to store and access data from multiple locations over multiple time zones.
The team
was overwhelmed with vast quantities of data based in disparate systems and data centres across the globe. Locating packaging, formulation and product information was a constant challenge.As part of a global programme to deliver a faster, more agile Unilever, the team were focused on identifying a bespoke library system that allowed easy access to a wide dataset. The new system needed to store detailed product information, imagery and packaging data. The objective was to not only categorise the existing database more efficiently but support the product development team when creating new formulations – helping them to get new products to market faster, and with greater accuracy.
We began by creating a strategic roadmap with a three-year vision. We mapped out milestones and, using agile methods, developed a MVP (minimum viable product) version of the solution and used continuous improvement to learn-and-develop, with later iterations seeing the launch of the wider scope elements.
We understood that – as with most of our engagements – the solution’s success would hinge on it meeting the exact needs and behaviours of the end users. Hence UX sat at the forefront of the project with a focused aim to ensure maximum user adoption post launch. Before developing wireframes and designs, the project team conducted interviews with the focus group and studied the team’s style of working and requirements. Well-embedded user testing became fundamental throughout the project and involved the user group through each milestone to ensure a truly people-led design.
