Some details
VIVODI TELECOM: One of the biggest fixed-line operators in the 00’s, focusing on high-speed internet connectivity on corporate customers.
NEED: Automate the process and operations of debt and collections.
APPROACH: We combined billing and payments information to calculate on a daily basis, customers’ balance, balance age and overdue balance for the entire customer
base in order to classify each customer into a collection’s profile. Following, we used these classifications to design new collections workflows for retail and corporate customers.Then, we developed/ embedded automated actions per stage of the payment cycle within each profile. Actions included, but were not limited to, payments notification, settlement definition and monitoring and baring/ unbarring of service. The system provided near real-time update of payments (within 5 minutes from payment), for the entire retail network of VIVODI TELECOM.
SOLUTION: EXIS designed and developed a Collections Management System for daily monitoring of debt, rule based classification of collections, definition of collection batches and assignment to internal and external agents.
OUTCOME &, BENEFIT: The system led to significant reduction of bad debts, risk-bearing fraud and collection cost.
