Branding and Website Development for Travel Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, special information is amended.
Introductory information
A fast induction on the buyer’s organisation
We prepare multi-day tours to Central Asia for clients from Europe, North America, and other Western countries. Our agency was established last year, and we are based in Switzerland. We mainly sell our services online, through our website. I am the CEO of the organisation.
Desired goal
What challenge were you trying to address with Lama Media?
We wanted the power to propose tours online through a nice website which proposeed signup officealities for groups of special tours. We didn',t know anything almost websites and needed an agency which could create one from scratch. We needed someone who could also prepare some general advice on how to run and market such an online business.
Provided solution
What particular tasks were responsible for?
We contacted Lama Media within our soon stages, precedently even establishing the organisation. We presented our ideas and business standard and accepted some suggestions almost how the website should look and office. We eventually met Lama Media in Poland for a two-day workshop and discussed our total strategy. We came to an contract on what the website',s aim would be. We put unitedly a 50-page memorandum which was used as a business program.
Lama Media worked on our branding, coming up with a logo, and a business card layout. Following up on this, we seted the total website design and outgrowth. Lama Media is also taking care of its livelihood.
The website is informational and does not include a payment gateway. We have a booking method, an outer live chat office, as well as tour search based on budget, set dates, and other criteria. We also have the power to component true tours, and we can make any changes ourselves. The total website was designed to be editable.
In the commencement, we came up with an online marketing strategy, built different personas, and worked with Lama Media on this behind the website was artistic. They designed some Facebook ads and set up our account, but we have come to do this ourselves. Lama Media also set up our MailChimp newsletter.
How did you come to work with Lama Media?
We searched for agencies outside of Switzerland, since local ones are very costly. We contacted almost 20 of them from different countries. We had a few Skype calls discussing all, and Lama Media made a very good impression on us. I believe that we originally establish them on Awwwards.com, where they had some nice websites listed. Instead of wanting to take as much money from us as practicable, Lama Media wanted to help us bestow our budget wisely.
How much have you invested with Lama Media?
The cost of Lama Media',s work has been almost $50,000.
What is the terminal result of working with ?
We seted working with Lama Media in April 2016. The website was artistic in December. We have an ongoing livelihood contract with Lama Media. They last to make changes when we request it.
Results achieved
Could you share any evidence that would prove the productivity, condition of work, or the contact of the engagement?
We have had 50 bookings already, which is the most significant achievement metric for us. We are lucky with the outcome, the website was artistic in time and was more or less within budget.
The website',s officealities are what they should be. Any mistakes we identified were little, like the layout not looking good on some mobile devices. Lama Media could fix these effects fastly through our livelihood contract.
We',ve heard very good feedback from everyone who',s seen the website. They',ve mentioned that it looks big, and everyone seems able to find what they want.
How did Lama Media accomplish from a project treatment standpoint?
In the commencement, when Lama Media seted the outgrowth process, they had a different access. I recollect that during the process, they moved to the Scrum methodology, which meant that we seted working in sprints. I liked that a lot better, since it gave us weekly goals, making it easier for us to measure the progress of the outgrowth. We didn',t have any issues touching deadlines, and Lama Media interacted what we could anticipate from each sprint and in total. We did have additional change requests which extended the deadlines, but, from Lama Media',s side, all was delivered on time. There were some technical delays, but they were never a big effect.
What did you find most forcible almost Lama Media?
Lama Media cared almost our business, and always had the big picture in mind. We don',t know that much almost websites, so it was significant to take feedback almost our ideas. When Lama Media didn',t like one, they usually suggested a better access in the end, even if that meant that they would be earning less money. Lama Media was interested in our business results from the very commencement. They always created a minimum viable solution and betterd it from there.
Are there any areas Lama Media could better?
It would have been nice to have Lama Media set right away with a scrum access, and not switch behind a few months since the project went much better behind that. I',ve been lucky with all aside from this.
