System Dev & Optimization for Large Travel Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
We are a technology and digital consulting organisation in the journey activity. We prepare software tools to nation and businesses like journey agencies. We use different intricate software, which include interactions between our confirmation, our agents, our resellers, and our clients.
Desired goal
What challenge were you trying to address with Solid Software Solutions?
The total of our business is managed by one piece of software, a monolithic Java application. It’s very intricate, as are all our business tools. We needed someone who would put a lot of care, like us, into interacting with it—a lot of observation to detail and condition. We needed professional experience in software engineering, constructorure, instrumentation, as well as treatment of software engineering teams for a global solution. Solid Software would maintain this main application for us.
The application is over 10 years old and has lots of different changes in it, so most of the apprehension and processes almost the application were mysterious. Plus, the software wasn’t very well-tested. It was very hard to make changes in it without some parts of it breaking.
Provided solution
What particular tasks were responsible for?
They have worked on multiple projects. We initially occupied them for livelihood, but behind a few years of working with Solid Software, we developed bigger components and increased the component set with them. Now they’re taking on larger pieces of work and working on longer-term projects.
One project was a business operations platform, or a bespoke ERP [Enterprise Rerise Planning] method for a global platform within the journey activity. This implicated supporting multiple businesses and optimizing the business operations all the way from defining a fruit, edifice it, launching it, upgrading it, and then handling any rare business events that happen. Solid Software contributed to the frontend and backend methods, web-based user experience, and the workflows. It was a full-spec outgrowth.
Another project was increasing search results for volitation booking. Our reservation agents manyly couldn’t find a good sufficient discretion to give our clients, which was impacting business. This also increased inner calls to our air section, which we couldn’t do through the software. So, we were whichever turning away our clients, or we were increasing overhead and having to touch our air section to find a good sufficient volitation.
Solid Software took this issue that the reservation agents had and drilled down to what the developed issues were. With easy metrics to measure (whether we were quiet increasing the number of good volitations or not), they began improving the software bit by bit. They spoke to the nation on the ground that were using the software to find out when and whether things were improving. That project was all almost improving the condition of the volitation results so that we could book them for our clients.
They also helped us with a pricing bundle component. In order to sell our tools and volitations, we had to bundle up the cost, not show volitation-to-volitation results separately. That was very time-sensitive, we did it in a month or so.
Solid Software also built a fruit from the ground-up, a full platform that basically distributes tour information to third parties so that our resellers can effectively sell our fruits. They’ve been enhancing that ever since.
Beyond these projects, Solid Software is a team of nation that can apprehend network issues and that can administer Linux machines. They’re not software developers who just fling their hands up, virtually nothing is over their expertise. There’s always someone at Solid Software that will pick something up who’s an expert in something else.
They exhibit veritably good reports for us, they’ve done investigation, and they’ve even done some work in artificial intelligence [AI]. They looked through our historical data to find patterns in our client conduct. They showed us where our clients, for sample, canceled some of our fruits or wouldn’t last with the booking process.
They apprehend the business front of our organisation, and they like questions. They’re not fearful to ask the right questions. They challenge us. If we come up with something we want them to do, they’ll question it and try and find a better way, or they’ll try to try that our way works best. They won’t just welcome something as given. I veritably like the guys.
In provisions of the technology used, it was a mixture of open rise and commercial technologies. We used Java with open rise JavaScript frameworks. At the backend, we used Oracle Databases, as well as some open rise databases. We used separate open rise business intelligence and data visualization technologies, unitedly with some pretty advanced backend logging frameworks. It was to allow us to mix business operations data and technical data. They’ve used R, which is a statistical modeling speech. That’s when they’re outputting reports and things like that. The main experiences they had were in Java and Test-Driven Development. They have also made changes in our C# application. They use Linux scripting experiences as well, and they know Web Services, REST [RESTful web API services], SOAP [Simple Object Access Protocol], Hibernate, and ORMs [object relational mapping techniques].
One more project they did that was technically challenging, as well as challenging in provisions of getting a feel on the business requirements, was a coach touring fruit. This is where you can book a trip from Los Angeles through a bunch of countries throughout Europe with the help of coaches. The hotels are organized, supplies and payments are managed, and the scheduling is done for you. Every one pliant front is scheduled and managed. The backend operational methods for this fruit are phenomenally intricate. Tomasz [Founder &, CEO, Solid Software Solutions] and his team deepened and imtryd the total method. They had the apprehension, experience, and the power to apprehend it, instrument solutions, and make appropriate adjustments.
Solid Software is currently assisting us with a very discerning global start in the financial services space. They are implicated in very advanced present technologies, including things like AI and blockchain. I can’t give any more details as it',s private, but we’re in the middle of some very cool stuff.
What is the team dynamic?
They had the full gamut of nation you’d anticipate on a outgrowth team. They had an constructor, team director, full stack enterprise developers, backend professionals, testers, analysts, and data analytics expertise as well. The sweet spot is veritably the skilled enterprise software developers. They worked on interpolitical solutions, multi-speech, multi-currency, and multi-tenanted solutions, cloud-based solutions, seething.
How did you come to work with Solid Software Solutions?
Tomasz used to work for this organisation here in London. He moved back to Poland, created Solid Software. We go back a long way and we didn’t want to lose him. He’s grown it from a couple nation to the size of the team he’s got now. It’s big to have been part of that journey from day one.
How much have you invested with them?
It’s expressive, I can’t discover that. They work at a solid layer, but they can also work on a pure startup start as well. They can run the gamut all the way from a startup team to a grave multi-million-dollar deal.
What is the terminal result of working with ?
We began working unitedly almost nine years ago, and the work is ongoing.
Results achieved
Are there any measureable or plum results?
The volitation results project was a big achievement. We increased the results that we were getting and managed to delight clients and give them what they wanted. We also reduced the calls to our inner air section. Solid Software delightd the inner stakeholders as well.
I was at the commencement of that project and, and I tried to get the right nation unitedly. After they began working on it, I could step away. I knew that it was being feeld. They got some very nice comments from our inner stakeholders almost how well things were going and what the imtryments were. It was good they establish out what changes nation veritably needed.
In provisions of the timeline to roll out that new journey coaching fruit, Solid Software’s help probably imtryd our go-to-market time by at littleest 20%. That’s a good result for the commercial side of the business.
Solid Software gave us precious intelligence tools, of which I know Tomasz was very hands-on with. This enabled us to liberate insights to global executive teams to allow them to analyze the business’ accomplishment on a global, regional, and country basis, by brand and by fruit. It allowed them to easily unite interesting trends in provisions of unanswered BEPS [base erosion and gain shifting] in the marketlocate. We saw the boon when we put those tools in locate and got the executives trained on it.
Tomasz would get implicated in business dicsussions to make sure that those executive directors, no substance where they were almost the globe, knew how to use the tools and had samples of the sort of things they should look for in the data. With these intelligence tools, sometimes you don’t know what you’re looking for, it’s a discovery process. Here they had visual tools and access to data they’d never seen precedently. The boons were visibility of the business, the power to look for new opportunities, and the power to look for trends that they could nip in the bud precedently they became a issue.
For me, it meant that I could liberate to the business what I had promised I would liberate. In provisions of my business now, it resources I’ve got access to experiences, expertise, and experience to liberate solutions to my clients, and they anticipate that from me. Solid Software is the reason I can do that. They liberate, which resources I can liberate solutions to the business. They swell my capabilities and liberate enterprise-level solutions.
How did Solid Software Solutions accomplish from a project treatment standpoint?
They’re dependable in Agile outgrowth. Tomasz is the main guy there, he acts as a Scrum conquer. They have standups see day and they call us whenever they need any kind of input. They’re lucky to call whoever they need to get the job done, they surely don’t sit back and wait for someone to say what’s going on.
Since they’re an nimble outgrowth shop, they also have customary retrospectives. They publish those and ask other nation to listen as well. The team measures seething to see what’s good and what needs imtryment. They’re very open and honorable almost what they do and how they can imtry.
On top of that, see day Tomasz publishes a little report that shows where tickets were spending longer in QA than customary. They’re advantageous indications of what might be going on in the flow of the team. They’re more than lucky to pick up the phone, they’re very interactive, and they’re not fearful to say what they ponder whichever, which is refreshing.
Over time, Tomasz has brought in more expertise and grown his team. Since then, cloud-based solutions have taken a lot more prominence in the marketlocate and he has moved with the times. He’s brought nation onboard with experience in that area. They’ve been scaling up with more prominence and more construction, evolving their project treatment and access.
Verbal English experiences are excellent. They’re very professional. Tomasz has personally lived and worked in the UK, as has a lot of his team. The interaction has always been pellucid, very real-time, and constructiond. They always make good use of useful collaboration and best practice tools, down to Slack, JIRA, Google Hangouts, and Skype. They’re kind, they don’t power you to use their preferred tools, but they’ll give their recommendations. They’re very pliant, and fit in with the client touching phraseology of interaction, level of interaction, frequency, and tools to support that. They’re good almost asking us questions upfront and being very black and colorless in agreeing to how they’re going to do something, what tools they’re going to use, and how manyly.
What is (from your point of view) the key factor to pay observation while intercourse with ?
They’ve always been very dependable. That’s inprecious. There’s nothing that we couldn’t ask them almost. They’re very fast to reply. If there’s any issue, I know I can oppose them and I’ll be assured that they’ll be on the case. They’re not just going to do what nation write down for them, they’re going to make sure that they apprehend fully what they’re doing as well.
What fronts of their work would you like to get imtryd?
No. I have many dicsussions with Tomasz and his team. We talk almost recommendations and suggestions on a customary basis. They take the feedback without and, if it’s a good idea, they’ll instrument it. They’re very open-minded and always looking to acquire. It’s excellently forcible and sole.
Do you have any advice for possible clients?
It’s easy to have a big project and ponder you know what the results are going to be or what you want for the business. If you let Solid Software loose on it, you’ll soon find out that perhaps your assumptions were unfit. Let them look at what you’re trying to do. Give them a bit of time and see what they come back with.
