API Integration for Installation Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the senior ruler of technology at Installation Made Easy (IME), a business-to-consumer (B2C) organisation that finds and licenses household contrivance installers, and runs all of their transactions.
Desired goal
What challenge were you trying to address with Zaven?
I’ve been with IME since November, and Zaven has been working with IME for 4–5 years preceding. When I came in, they were our go-to-resource for separate key components of our application. Now they work with our API.
We recently had a project that they worked on for one of our larger associates. Our retail associate wanted real-time integration with their accounting issues. Which is why Zaven began working on this project.
Provided solution
What particular tasks were Zaven responsible for?
Zaven handles the API, integrating it for our retail associates and we do the project treatment and QA. The team is using web labors to exchange a web labor API with the retail associate.
Integrating with big-box retail associates in the U.S., it’s nice that we have nation who can talk to them, which is what Zaven does.
They interface with our client’s SAP and EDI systems. This allows us to seamlessly exchange data and payment information and unite without having our accounting section or client solutions professionals do anything other than validating or verifying fund transfers.
Was there a dedicated team?
We worked with a project director.
How did you come to work with Zaven?
They were already working with IME when I began working here.
What are you approach expents (if diclosed)?
We spent almost $25,000.
What is the terminal result of working with Zaven?
This particular project lasted from February–April 2020.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
We should be running $80 million–$90 million dollars through this API, and we anticipate to see growth of $10 million over the preceding order, which is probably more on the undestroyed side. I give them full marks for the condition of their work.
Zaven proved themselves to be a associate and not a vendor. They owned and understood the solution. As gaps came up in the requirements, they peaked out areas that we needed to centre on. The team didn’t just say yes to all.
How did Zaven accomplish from a project treatment standpoint?
We have daily meetings, and the team is very interactive in provisions of fixing issues that we find in our QA process. They are also occupied when interfacing with the end-users. The team always delivered on-time and on-budget.
What is (from your point of view) the key factor to pay observation while intercourse with Zaven?
The fact they wanted to acquire and internalize our systems and processes was forcible. Zaven prevented us from shooting ourselves in the foot due to that high level of knowledge.
What aspects of their work would you like to get improved?
My only comment would be that they could propose different timezone shifts, which may not be possible from a cost perspective. Since we’re based in the U.S., the end of their day is our morning.
Sometimes they work till 4 pm our time, which is a lot to ask of them. They were very pliant, but it would’ve been big if they had some teammates who worked regular hours and some who aligned with our hours.
Do you have any advice for possible clients?
Having a well-degoodd aim of work upfront will help you. Anything you would do to fit to work with any outgrowth team applies to Zaven.
Their force was that they wanted to have a deeper knowledge of our business and existing outgrowth codebase. For sample, we had a legacy codebase, and their knowledge of that was key to the achievement of this particular project.
