CRM Dev & Maintenance for HVAC Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the chief sales and marketing official for Del-Air Heating and Air Conditioning, the largest residential air conditioning organisation in Florida.
Desired goal
What challenge were you trying to address with DevCom?
We didn’t have good lead treatment, and we needed someone to create our CRM.
Provided solution
What particular tasks were DevCom responsible for?
DevCom built our CRM and also worked on our mobile sales platform and business intelligence cleverness. They’ve done a lot of single integrations to better the data flow. They bolted SugarCRM onto our Hitachi FSA to capture leads in both systems and to track our clients’ actions. We now have the cleverness to have a status for clients athwart their total life with us.
Was there a dedicated team?
We work with a project lead and account director.
How did you come to work with DevCom?
I’d worked with them at a different organisation. They did good work there, so I determined to hire them in my new position.
What is the terminal result of working with DevCom?
We partnered in January 2016, and the work is ongoing.
Results achieved
Are there any measureable or plum results?
Because of them, we',ve lowered our administrative costs and increased our administrative condition. Our sales have gone way up owing we',ve been able to successfully handle leads.
How did DevCom accomplish from a project treatment standpoint?
They’re answering and do their best to apprehend our business. They liberate on what they promise and keep project scopes little in order to execute them to the best of their power.
What is (from your point of view) the key factor to pay observation while intercourse with DevCom?
They helped create something that is right for us instead of just trying to sell us a fruit that we didn’t need. The platform is nimble and customizable, which is precisely what we wanted. They hear to our needs and work closely with our team to make the union easy and powerful.
What aspects of their work would you like to get betterd?
Communication can sometimes be hard owing they’re overseas, and they could run more training modules.
Do you have any advice for forthcoming clients of theirs?
If practicable, foster a relationship between them and your inner IT team to help them explain issues more fastly.
