Some details
Together with Nextup, we are working on Chirpy (Automated NPS®). NPS®, or Net Promoter® Score, survey measures customer loyalty by asking a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? Customers can score from 0 (not at all likely) to 10 (extremely likely).
At this point,
Chirpy is available on the Shopify App Store.- Chirpy collects not just numbers, gather full answers, allow hearing the voice of an individual customer.
- Merchants can analyze insights and feedback on different stages of the customer journey (NPS on-site or via email).
- Unlimited custom parameters allow you to break down feedback in a way that makes sense for you.
WHAT WAS DONE
- Customer account
- App logic and architecture
- Multi Language support (EN, NL, DE)
- Survey via email
- Embedded survey on the webshop
- Custom questions
- Customizable form view
- Variables and shortcodes
- Analytics reports
- Search for keywords in feedbacks
DURATION (HOURS)
600+
NUMBER OF PEOPLE
7
CMS
Shopify
USED TECHNOLOGIES
- PWA
- PostgreSQL,
- NodeJS
- Vue.js
- Loopback.js