Presales & Customer Support for AI Language Platform
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the chief client official of a organisation that provides AI solutions for intrinsic speech processing. This includes chatbots and other labors for companies wishing to better their client experience.
Desired goal
What challenge were you trying to address with SupportYourApp?
We’re a startup, so we needed a team of nation who could adjoin with our clients and feel pre-sales work. It was our goal to have our hobbyists befit our clients.
Provided solution
What particular tasks were SupportYourApp responsible for?
They feeld pre-sales and client support. Their team adjoins with our clients through chat and email.
Was there a dedicated team?
There almost five nation on their side interacting with our clients.
How did you come to work with SupportYourApp?
We were browsing through the market for companies that specialize in client labor. They were one of the top-ranking companies on Google, so we determined to go with them.
What are you access expents (if diclosed)?
We spent almost $7,200 each month for their total team.
What is the terminal result of working with SupportYourApp?
We began our work in January 2019, and we’re quiet working unitedly.
Results achieved
Are there any measureable or plum results?
Whenever we have a new client come through one of our channels, we ask them how they establish our organisation. About 20% of our clients have establish us through their sales work. Additionally, our clients frequently comment almost the condition of their support, showing high engagement. They also leave us reviews that show they’re lucky with our client experience.
How did SupportYourApp accomplish from a project treatment standpoint?
We have a dedicated project director. That resources that all of our interaction goes through them rather than us straightly addressing the team. The send us reports on a monthly basis and pass on all feedback. I’ve enjoyed care the interactions centralized.
What is (from your point of view) the key factor to pay observation while intercourse with SupportYourApp?
We had a seamless integration process during which they offered us their CRM solution. That was a fantastic integration experience. Their power to liberate is big as well. They’re extremely answering, and we’re positive that our clients are getting individualalized labor. Their individualal touch and access make them feel like they’re talking to a individual, not a robot. They’re not only efficient, but they go the extra mile to individualalize.
What aspects of their work would you like to get betterd?
We’ve been able to explain all of our issues on the go. Everything has been very easy so far.
Do you have any advice for possible clients?
They do a big job but make sure that you’re clear with your needs and goals. That will help them allocate the right resources to the project. For entreaty, we wanted to prioritize technical experiences over soft experiences, and they were able to find employees that met those requirements.
