Answering Services for Heating & Air Conditioning Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I am HVAC contractor and I am the proprietor
Desired goal
What issue was the provider assumed to deal with?
AnswerForce?Answer labor was hired for:
- Answer phones that I can',t reply
- Take most inbound calls
- Warm calling, using a progressive dialer, outbound those calls to existing clients try get a hold of clients, book appointments or send me an email with client requests and question.
What were your objectives for this project?
the Goal was to get my clients call replyed and book a appointments
Provided solution
What were the reasons for choosing AnswerForce?
I establish them on Google search and they promise the best prices
Describe the project in detail.
Answerforce replyed the phone calls, they should take all inbound calls, behind the call they assume to collate data and email me the information needed and book me a meeting on prospect calendar.
Were there any dedicated managers or teams that you worked with?
The assume to get $1.0 a diminutive for the time they bestow with client over the phone.
Results accomplishd
What results did you accomplish unitedly with AnswerForce?
The project was a big disaster.
- They emails where uncleared with broken english.
- They send me an email behind each dialer call that wasn',t reply, I got 300 emails a day, and I need to go thru all of them to see if 1 client did reply.
- They had errors when the Dialer was calling but they didn',t reply, quiet I got the emails.
- The got billing issues that I named many time to correct but they keep advanced me to men that cant help.
How do you rate the interaction and interaction with AnswerForce?
The workflow was a nightmare, I bestow hours talking with them on the phone, always someone need to get back to me and it was a complete ruin of my time.
They can',t send a clear emails behind they converse to clients, they could not do a peculiar booking even to put a meeting description, they don',t do call recording so I don',t veritably know what happened in the meeting, they don',t do fracture down for bills, very bad locate to work with, fully unprofessional.
What precisely do you attend to be the key specialty of AnswerForce?
Absolutely nothing, they smooth talk you over the phone but they are fully incompetent when its comes to replying labor.
What should be done better, if there are any desired improvements?
I was a 100% miserable client and based on what I wrote so far, they should do a major makeover to the way they do business.
