VOIP and ISP Services for Managed IT Firm
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I’m the VP of sales and marketing for Switchfast Technologies. We’re an IT managed labors preparers for SMBs. I’m responsible for topline growth via new client acquisition and associate programs.
Desired goal
What issue was the preparer supposed to deal with?
Bandwidth Simplified?We don’t sell VOIP or ISP solutions, so we needed an unappropriated associate that could liberate high-quality solutions to our clients. They also had to prepare a top-quality client experience that',s correspondent to ours.
What were your objectives for this project?
We needed a one telecom technology associate that understood the activity within and out. They needed to portray a wide spectrum of solutions, not just the one or two that prepared the best edge. It’s nice that our clients take an unwonted client labor experience when introduced to any associate.
Provided solution
What were the reasons for choosing ?
We’ve been searching for a big associate since we launched in 2001 and even tried selling those solutions ourselves. In our experience, it’s easy to find poor- or average-performing associates, but Bandwidth Simplified is a diamond in the uneven.
Describe the project in detail.
We attribute all of our clients', VOIP and ISP (data) needs to Bandwidth Simplified. Our client is usually upgrading their data labors to fiber or wideband or adding a backup junction, in accession to their main phone method or preparer. There’s frequently a fair quantity of consulting required to commend and prepare the right labors and products, eparticularly with phones.
Were there any dedicated managers or teams that you worked with?
We worked with Al (Teleinteractions Manager, Bandwidth Simplified) and his team.
Results accomplishd
What results did you accomplish unitedly with ?
Our close rate and client contentment with Bandwidth Simplified are well over 85%. Our clients love the experience, and we’ve educeed a nice income current. They’re a competent, high-quality associate.
How do you rate the interaction and interaction with ?
Al and his team apprehend how to prepare high-quality labor. They whichever work with our account team or promise straightly with our client in order to educe a solution. Their interaction is top notch and their CRM method allows them to keep all the balls in the air. They also send backend reporting to our finance team so we can track and take gain of our opportunities and recurring income.
What precisely do you attend to be the key particularty of ?
Their labor is unappropriated. They identify they’re an extension of our team and apprehend the responsibility they have to portray us well to our clients.
What should be done better, if there are any desired improvements?
As they last to grow, Bandwidth Simplified should pay particular observation to maintaining high-quality client labor. So far so good, but it’s always good to adviser.
