Some details
About Client:
The client is a leading supermarket chain from the USA, having 40 grocery stores in Southern California. Along with selling grocery products, the client offers check cashing, money order, utility bill payment, micro loans, insurance, top-ups, and wire transfer services to their customers.
Challenges:
The client used to manage their customers, products, and
services information in a web-based system. It was not flexible and scalable to perform the daily operations on the go.The client used to manage the check cashing process manually that was taking three to four days to get the check deposited and credited in the client’s bank account. Delay in the check cashing process affected the revenue reconciliation process for the client.
Duplication of customer profile was another issue as there was no clarity about the number of transactions carried out by an individual customer due to multiple profiles.
Solution:
Credencys built a tablet application for the SAMSUNG Galaxy tab S4 Portrait view only. The app has simplified the registration flow and digitized the check cashing process for the store associates and managers.
We have redesigned the customer registration flow to create one single identity for each unique customer. So, there is a complete elimination of user profile duplication. Integrating web-based software with the tablet app, we enabled the store associates and managers to have a holistic view of the customer’s profile.
With the tablet app, the client leverages complete digitization of the check cashing process that has reduced the check deposit time from three/four days to one day and boosted the revenue cycle. The essential features of the app are face recognition, real-time SMS, check cashing, OFAC integration, customer data management, and more.