Some details
A Dual ECommerce and Support Experience
American telecommunications giant Time Warner Cable approached the DevelopmentNow team with a tricky two-fold challenge: Create a seamless mobile experience with the functionality of a desktop site, and create a Customer Support portal that will increase user satisfaction and reduce overhead costs.
Time Warner had performed a majority of their sales and service via desktop
site and in-person. Recognizing that many of their users preferred a mobile experience, the team tasked DevelopmentNow with creating a mobile experience that would help increase sales for Small Business, Medium and Enterprise, and Industry Solutions while boosting customer satisfaction and experience. With millions of customers, Time Warner also needed to provide mobile users with an easy way to troubleshoot and communicate with Customer Support.Expanding User Base and Customer Satisfaction
Time Warner Cable secured millions of dollars of additional revenue from mobile users. The mobile-friendly chat platform, plus a comprehensive content and cross-selling strategy generated millions of dollars in sales while saving Time Warner Cable six figures in customer support costs.
In 2015, the company reported the strongest subscriber growth since 2009.
Over 20,000 unique Time Warner Cable customers visit the mobile experience per month.
