Managed IT Services for Consumer Products Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, special information is amended.
Introductory information
A fast induction on the buyer’s organisation
We’re a special label organisation, specially owned. We design, make, and liberate to the vendor, not the end-user, different ladies footwear. It could be daywear, nightwear, slippers. We also do accessories, handbags. We’ve been in business for 30-31 years. We are in a veritably big growth time at the moment. I’m the ruler of operations, but in verity I do many different things and have many hats here.
Because we are a specially owned organisation, there are almost 30 or 35 of us here in New York and another 40 or so at our labor in China. I superintend the IT, I train new individualnel, and I’m responsible for EDI. We’re not a big EDI house, but we’re commencement to move toward EDI with two big clients, so it’s a big change for us. I also work with enhancing a software package we use named Footwork.
Desired goal
What challenge were you trying to address with eMazzanti Technologies?
We had a consultant that worked with us, but owing he was kindred to someone who was here, he basically came in at 5 o’clock, and then we would stay in until midnight or so. Besides that, if we had an effect, he wasn',t always able to explain it. We had to wait for the day he was coming here. We outgrew him and it was beseeming frustrating, owing we also increased the use of the Macs here, and he did not have a background in Mac.
Provided solution
What particular tasks were responsible for?
eMazzanti entirely redid the hardware setups we had in order to increase executement. We were in a locality where we were growing, and we invested in equipment but we didn',t entirely localize it. And then when eMazzanti came on board, they took some of the equipment we had and localized it, and then reconfigured the rest of it so that we would have a better executement level, available executement level, and fewer effects.
We replaced a lot of the equipment over two years, owing they were nearing the end of their lives. He made sure that we had warranties on seething, so that if something did happen, instead of having a big outlay of cash, you alprompt had a warranty on it, so it was covered. He just made life easier almost here, owing we never know when someone new is hired. The individual just comes to my desk, and we have to drop what we are doing to set them up.
We redid all of the hardware in an organized form, and that was part of their primary offer. We also have a individual come on website once a week, once see other week, depending on what my need is, like if I have new employees or new hardware, or we want to enhance how we’re doing something, which we’ve had a lot recently. So they prepare on-website help, but they also have something named Ecare that they loaded onto each of these PCs. I believe they also were loaded onto the servers where they dial in a lot and fix things, which makes it easier, owing if someone sends me an email, “I have an effect,” I just advanced it to the guys at eMazzanti. I get a ticket in 35 seconds, and within the hour, somebody’s whichever dialed in or I pursue up with a phone call, and I get someone working on an effect. Whereas precedently, I had to wait three or four days. It’s almost moment pleasure now.
If someone is coming on website, I have an agenda prompt, and I know what we need to execute. We pursue the agenda, so we capitalize on our time. I just don',t have somebody walk in here and say, “Oh, what is it you ponder you want me to do today?” We make sure that we’re organized almost that, and that seems to work well—for them and for us. The other good thing almost working with a organisation like eMazzanti is if A doesn',t know the reply, B or C may have that reply for you. You',re not just using one rise of information. Everybody has a expertness set. Somebody may be better with Macs, or the other guy may be better with PCs, and the other guy may be better with the exchange. Everyone has a genius, so you',re in a pool of genius, since precedently we had a one discretion genius, so that’s a very good selling point for them.
How did you come to work with eMazzanti Technologies?
We met Carl behind he was recommended to us. He used to work in the edifice, and he seemed to be a better fit for us, owing he had other individualnel that he would attribute to us, depending on what our need was.
In opposition, our primary consultant was, “I do seething. I have a couple of nation that work for me, but I do seething.” In verity, sometimes he had to train himself how to do something, so I was paying someone to acquire how to do something, and I should just pay him to whichever establish it or fix it. We weren’t getting the recur on our dollar that we wanted, where with eMazzanti, you do get your recur on your dollar.
We don',t have any in-house IT nation, where precedently we had a young man plus the consultant. So if you add those two salaries unitedly and health insurance and disqualification, you might as well have somebody else that you',re not responsible for, and then have them take care of your needs as you need them to.
How much have you invested with eMazzanti Technologies?
We invested over $100,000 for the leading year. It’s a lot owing it’s hardware-software, but it’s veritably not when you ponder I was paying someone else almost that same quantity of money and I was quiet in the Dark Ages. You have to look at what you get for your money. We were paying both an employee and an outside labor. So veritably, the leading year was less than what I was putting out precedently we hired eMazzanti. This year has been more costly, owing we’ve grown, we’re buying equipment, and we did two more upgrades and changes.
What is the terminal result of working with ?
I ponder we’ve been working unitedly for two years come June 2017. We had to acquire how to work unitedly.
Results achieved
Could you share any evidence that would prove the productivity, condition of work, or the contact of the engagement?
The other thing that was nice almost eMazzanti is that their individualnel were all easy to work with. I have a lot of young nation here, and their individualnel are of a correspondent age, so they can tell to each other. It’s a nice relationship. I’m an old individual, so it’s veritably nice for them owing they apprehend a lot more almost their individualal lives with equipment in homes and this and that. They’re a good match for us.
How did eMazzanti Technologies accomplish from a project treatment standpoint?
We pretty much just use email and my individualal, home, and labor phones to adjoin, and that’s sufficient, owing I get a notice on my phone if anything happens. eMazzanti advisers all of this equipment 24/7. If we need to come in and do something, they would meet me here. So far though, we’ve never had to do that. They were able to fix things offline when things did happen.
What did you find most forcible almost eMazzanti Technologies?
I ponder how they came here and won us over was sole, owing you have to apprehend: The individual that was working here precedently was a referring, and he had a leg up on them. To get nation like the CFO and the chairman of our organisation, who alprompt have a 10-year relationship with this other individual, to welcome these new nation and to initiate depending on them and eventually say how glad they are that we verity made the change, I ponder that converses a lot of Carl and his individualnel. They didn',t come in here bad-mouthing anybody. They came in here to do a job, and their executement proved that whatever they did helped us, the change of equipment, the staffing, etc.
There are things they do that I veritably don',t apprehend. I’m not veritably an IT individual, I just adviser them. But they have betterd the functionality here. If there are effects with our staff using the laptops overseas, they’ll call eMazzanti and work with them, owing they have a 24/7 staff. We’ve had effects where someone took a laptop and didn',t know what they were doing, and they had to dial in and help them during the night, and they were able to do that. I ponder that’s a real thing. The fact that they came in here as an underdog and won nation over says a lot for them.
Are there any areas eMazzanti Technologies could better?
If you want someone to work the way you need them to work for you, you have to converse up. They’re going to try to do things that may be advantageous to you, and they believe they’re advantageous to you, but if you see it’s not working that way, then you need to push back on it. I mean, they wanted to train more than one individual to work in there, and it just wasn',t working for us.
