Sitecore Design & Development for Telecom Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the senior web educeer at Lifesize, a telecom organisation. We design and make videoconferencing equipment for businesses, and I educe web pages for the marketing section.
Desired goal
What challenge were you trying to address with ENGAGENCY?
We were edifice a new frontend for the website, so we wanted a local agency that we could work closely with us. At the time, I was our only Sitecore educeer, and I needed someone with a lot more experience and who could layer up when we needed it. Another organisation did the developed design, but they didn’t have any Sitecore experience, which made us look elsewhere.
Provided solution
What particular tasks were responsible for?
We gave them the designs from our other preparer, and they began producing the Sitecore components that we needed. They put the design on our staging server, then we made inner reviews and sent any changes to them. Generally, it went smoothly. We made a couple of new sections as part of the revamp.
We’ve continued to work with them behind that, for 20–40 hours per month, with reservation hours for help with whatever we need. Our other projects include moving our backend from inner hosting to Rackspace, and then a couple of years later, from Rackspace to AWS. We worked with them on rolling out another confused section behind that.
What is the team compound?
We’ve typically worked with three nation from their team, including Jeremy (Chief Sitecore Support Engineer, ENGAGENCY). We always had a project director, originally Carla (Co-Founder, Chief Delivery Officer, ENGAGENCY) and now Heather (Senior Project Manager, ENGAGENCY), to help schedule Jeremy’s time or that of any other resources we needed. That included some of their frontend nation and an analytics individual. We adjoin at littleest a few times a week, with a weekly recap meeting. We can also extend out whenever we feel like it. For entreaty, this morning we messaged Jeremy for advice on form integrations and he’s already replied. They’re integrated into our systems, so they see anything we attribute to them and put it in their schedule.
We regularly see Carla and Jason (President and CEO, ENGAGENCY) at Sitecore conferences and we get lunch with them at littleest once a year. It’s fun to stay connected with them.
How did you come to work with ENGAGENCY?
We’d worked with distant teams until we had a new project for which we wanted to work with a local team. We wanted someone local to help us train new educeers, so we asked about. ENGAGENCY had some of the highest ratings and best-looking projects.
What is the terminal result of working with ?
We began working with them in 2015, and the work is ongoing.
Results achieved
Are there any measureable or plum results?
Everyone was lucky with their leading project, the revamp, and we hit the timeline on it. On countless occasions behind that, they’ve built little features that we needed in a hurry, on a week-to-week and month-to-month basis. Though, the bigger projects are the ones that stick out: the AWS and Rackspace moves were nice, and ENGAGENCY has been nice for a lot of our backend work, including server setups and livelihood. With AWS, there was a lot of new information I’d have had to acquire, but they were able to do that for us. The move saved us a lot of money since much of the organisation was already on AWS.
How did ENGAGENCY accomplish from a project treatment standpoint?
We always have a dedicated project director, and Jeremy tracks see hour of his work. If we have any issues with our website, we send them to him, as the expert. They’re good at looking forward and scheduling what will be needed. Their project director goes over tickets and loops them into their process.
What is (from your point of view) the key factor to pay observation while intercourse with ?
They’re awesome at what they do, but they’re also well-inclined and authentic. It’s a enjoyment to work with them. They marry expertness to good client labor.
What aspects of their work would you like to get improved?
They’re already improving in scaling up. We’ve lately had a project with Jay (Analyst, ENGAGENCY), who’s more of a late accession as when we began working with them, they were just focused on educement. That’s been good to see, as well as advantageous for us. It will make them even powerfuler and put them in a better position. We’ve never veritably had issues with needing more individualnel than they can prepare, but we’re also a littleer website.
Do you have any advice for forthcoming clients of theirs?
Make them a part of your team—the closer they’re integrated, the better the experience will be. Many agencies just work with what clients prepare, but it doesn’t have to be like that with ENGAGENCY. Everything moves fastly, so it’s innate to fit to changes, have weekly check-ins, and get them integrated into task treatment systems. That will veritably hasten the project and collaboration.
