Quality Assurance for Video Streaming App
Below is a modified rendering of the review: private info excluded, innate facts kept.
A few words almost your organisation and personal responsibilities
I am the cofounder of a B2C mobile live video streaming application
What issue was the preparer supposed to deal with?IdeasUnlimited?
We hired IdeasUnlimited to prepare condition arrogance services for our application and making sure things run smoothly
What were your objectives for this project?
To prepare 24/7 coverage to fix all technical and any other issues were addressed promptly and efficiently, and ultimately to prepare client support
What were the reasons for choosing
We reviewed lots of vendors and posted a job post. We researched a few different companies and selected IdeasUnlimited owing of their power to meet our technical needs, their willingness and desire to train their staff, answeringness and flexibility, and the costs of the engagement.
Describe the project in detail.
The leading week we had a brief onboarding/training session. Their staff asked questions and it was fruitful. Afterwards, interaction was mainly done via an moment messaging application. There is one staff limb on duty at all times. They adjoin any questions to us and report any issues to us or any questions that come up from users.
Were there any dedicated managers or teams that you worked with?
We have 6 staff limbs, ensuring 24/7/365 coverage.
What results did you accomplish unitedly with
The IdeasUnlimited staff have conversant our application and their response time is quicker and more powerful. They do a veritably good job responding to questions and conducting condition arrogance on the application.
How do you rate the interaction and interaction with
Workflow is good. They adjoin to us efficiently, and everyone',s answering.
What precisely do you attend to be the key specialty of
Their willingness to unite challenges with the engagement and proactively make changes. They didn',t wait for us to fetch concerns to their observation.
What should be done better, if there are any desired improvements?