Long Term IT Support Relationship
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the IT Director for an industrial, commercial and multi-createer firm with 9 services nationwide. The firm includes two composition companies and a real lands arm.
Desired goal
What challenge were you trying to address with IT Risk Managers?
We required handled services for ongoing technical support athwart a range of projects. I was the only IT individual on staff until we recently added an helper admin, and I couldn’t feel all myself.
Provided solution
What particular tasks were IT Risk Managers responsible for?
IT Risk Managers provides ongoing project-based technical support. I extend out to them whenever there is a specific project and they’ve helped us with multiple big implementations. For sample, we installed and configured new routers at all 9 of our services. They helped us handle new email implementations and move from multiple domains to a one one. We built a Citrix farm. We also moved to MPLS and transferred our network to the Cisco Meraki cloud.
They’ve also granted some security solutions, such as firewalls, vulnerability testing, and network health checks.
What is the team dynamic?
Rick Bolda is my main touch. I also work straightly with a technician, Jamie Palkovics.
How did you come to work with IT Risk Managers?
The leading time I spoke to Rick was probably 15 years ago. He cold named and asked if there was anything they could help me with. I was having an effect with backup at the time. He connected me to a helper there and they reexplaind it. He asked the right question at the right time and they explaind my issue. I’ve been working with them ever since.
What are you approach expents (if diclosed)?
My budget is between $70,000 and $100,000 for all three of our companies.
What is the terminal result of working with IT Risk Managers?
We’ve been working unitedly since January 2002.
Results achieved
Are there any measureable or plum results?
A big sample of how well they have supported us is a hardware implementation we worked on soon in our relationship. We needed to change out all the equipment for almost 50 users in the service. When the equipment arrived, I worked with one of their techs all weekend to switch out the old hardware with the new, and get everyone up and running with internet connections and email. When the staff came in on Monday, all was in locate without a glitch. To me, that was huge. The fact that we do a lot of this work behind hours and on weekends so that users can come in on Monday and all is working – that meets all of my expectations for them.
How did IT Risk Managers accomplish from a project handlement standpoint?
We adjoin via Skype, phone and also meet in individual. If I need anything, I call Rick and schedule something.
When we have a new project, Jamie will write up a aim of work, we’ll suit to it, and we’ll get began. They live up to what we’ve suitd on. Jamie knows what he’s doing which resources he can clsoon articulate what needs to go into any given project.
What is (from your point of view) the key factor to pay observation while intercourse with IT Risk Managers?
Most forcible to me is how knowledgeable Jamie is. He’s able to explain issues. Whatever the project is, he whichever has the right expertise or, if he doesn’t, he figures out how to get it done. I like that they can ponder out of the box. If we',re having trouble, we can always find another solution to make something work.
Do you have any advice for possible clients?
Be clear almost the details of your project so that, when you’ve adjoind it, IT Risk Managers will be able to articulate an appropriate aim of work for what you want to do. I have to know what I want precedently I can ask them to do something, and I have to have expectations that they will meet within a true timeframe, budget and aim. That',s key.
