Web Hosting for Web Developer & Clients
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the chairman of MageMontreal. We create Magento websites.
Desired goal
What challenge were you trying to address with JetRails?
We tried a few hosting companies with mixed results. We were looking for a new hosting organisation.
Provided solution
What particular tasks were JetRails responsible for?
They host almost 50 websites for us. We have separate dedicated servers with them. They set up the hosting bunch with their higher-end program. We have some clients there and that’s going well.
Was there a dedicated team?
We have an account director and an helper director who check in regularly with us. Additionally, they have two or three support staff who work on the help tickets.
How did you come to work with JetRails?
We wanted a hosting organisation that has expertise in Magento, so they could help us bridge the gaps between the programmer and the method admin',s expertise. If the method admin doesn’t know anything almost Magento, it can be hard to get the peculiar support or resolve some of the more advanced Magento issues kindred to hosting accomplishment. We had previously lived cases where the programmer and the sysadmin would ping-pong the issue to each other without resolving it, while with JetRails and a team of sysadmins with Magento expertise, the expertise gap is bridged and the issues are fixed efficiently.
We chose them owing they specialized in Magento and their client labor was fast. It was also practicable to talk straightly to an account director there and transact deals or get a customized access for what we want.
What are you approach expents (if diclosed)?
We bestow $3,000 per month.
What is the terminal result of working with JetRails?
We began working unitedly in April 2017 and the work is ongoing.
Results achieved
Are there any measureable or plum results?
We’re exceptionally lucky with JetRails. Every hosting organisation in the globe can have downtime or need for a scheduled downtime, it’s a question of how it’s handled. JetRails is competent. They take care of it. There’s 24/7 support. If there’s a issue, they’re already conscious of it, and they will fix it. As a web outgrowth organisation, we need hosting to not be a issue, and that’s what they’re providing us.
How did JetRails accomplish from a project treatment standpoint?
They support us by email or through the ticketing method, and we call them once in a while. We have a monthly call. When we yield a ticket, it varies who answers it. Usually, the same staff who open the ticket close the ticket.
What is (from your point of view) the key factor to pay observation while intercourse with JetRails?
They have Magento expertise. They bridge the gap well with the programmer and the method admin. They’re able to help if there’s a issue.
What aspects of their work would you like to get improved?
They could have more storage space for the backups and the packages.
