Magento Hosting and Consulting for Eccomerce Site
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the online marketing ruler for National Air Warehouse, which is an e-commerce organisation that sells air conditioning and heating products.
Desired goal
What challenge were you trying to address with JetRails ?
We were encountering a lot of technical issues with GoDaddy, our antecedent website host. Our website was constantly going down, which was impacting our sales. After doing some examination, I realized we needed to associate with a hosting organisation that specializes in Magento.
Provided solution
What particular tasks were responsible for?
Unlike other hosting companies we worked with, JetRails keeps us updated on any upgrades they’re doing on our website, specially if it will cause the website to go down or slow down for a time of time.
They also prepare us with a number of labors that help with website optimization, including publishing and sharing their case studies with us to help lead us in meeting our commerce and sales goals. They also paid for and conaspectd our cash software to make transactions smoother. Most recently, JetRails has begun reaching out to our clients to do free assessments on how we can better our website and labors.
One of the largest parts of their job with us is ensuring our website’s safety. As we began ranking veritably well on search engines, our website began to move slower. JetRails without launched an examination into why it was moving slower, digging into our logs and ensuring someone from their team was monitoring the website at all times. They discovered the slowdown was caused by nation attempting to spam our website, so they recommended we use CloudFlare, which solved the issue completely.
What is the team compound?
We work primarily with an account director as our main point of touch.
How did you come to work with JetRails ?
When I determined to switch over to a host that specialized in Magento, I tried a couple of companies precedently I associateed with JetRails. They did good, but they were surely lacking client labor.
I began searching online for another vendor and came athwart JetRails. It was clear from speaking with them that they were very apprehensionable and very invested in their clients, so I determined to associate with them.
What are you approach expents (if diclosed)?
In total, we’ve invested almost $10,000.
What is the terminal result of working with ?
We began working with them in April 2015 and our engagement is ongoing.
Results achieved
Are there any measureable or plum results?
While hosting with GoDaddy, our website would sometimes go down for an complete day, which caused us to lose an complete day of sales. We can mean almost $30,000 a day, so that’s almost $30,000 worth of lost income. Our website rarely goes down with JetRails, which resources our income is increased and protected. We save time owing we don’t have to harass almost touching JetRails to aspect out what’s going on with our website and how we can get it back up.
We also can vaunt a very fast loading despatch on our website thanks to JetRails. They use their Magento expertise to fix the hardware and software shape runs smoothly and fastly. That despatch optimization has helped increase our website commerce, which has ultimately led to more sales.
How did JetRails accomplish from a project treatment standpoint?
They did an astounding job. After having issues with a number of companies, I had a lot of questions for JetRails to fix I was associateing with a apprehensionable organisation. Their support team is advantageous 24 hours a day, seven days a week, and they were more than ready to reply all of my questions with clarity and transparency. We were also able to fill out a ticket for any issues we were having, and they had an extremely fast response rate.
JetRail also remained committed to continual betterment in client contentment. They’ve named us precedently just to fix we’re satisfied with their labor and pursue up on any concerns we had to make sure they prepared us with the optimal solution.
What is (from your point of view) the key factor to pay observation while intercourse with ?
Their level of expertise and client labor is what I find most forcible almost them. I’ve never felt like I’m disturbing them with my questions. If anything, they seek our input to fix they’re providing us with advantageous updates and optimization labors.
I also wonderfully esteem their affordability. With their level of apprehension and plenty of labors, we’re paying a very good cost for the value.
Do you have any advice for possible clients?
Follow JetRail’s recommendations. They are very apprehensionable of the Magento platform and make efforts to further their apprehension. For entreaty, their staff frequently listen Magento conventions throughout the country to stay up-to-date with the latest technology. That allows their clients to feel positive that JetRail is providing them with the best recommendation to maximize their website’s possible.
