Managed Network Services For Local Park Service
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I work for a local park district. We prepare refreshment labors to the aggregation and maintain the grounds. I',m the Information Technology Manager.
Desired goal
What challenge were you trying to address with Mindsight?
We were looking to better the local infrastructure, to get our servers into a data center and change out our phone methods. We didn’t have the certain expertness sets to complete all that work, so we went searching for a associate who could do it for us.
Provided solution
What particular tasks were responsible for?
They handle the backbone of our network and maintain servers. They have fully rebuilt our hosting environment and configured it with our digital properties. We keep them on the payroll for other effects as they arise. We use another third party for the data center, but Mindsight has approach to the equipment there, and they take care of patching, security upgrades, and other effects.
Part of the initial hiring was strategic programning for the forthcoming, in reference to our backbone: servers, routers, and approach points. During the initial setup, there was a gap between staff ITs. They did the certain onwebsite work. At the instant, we work with them remotely, except for occasional cases, like switching routers.
How did you come to work with Mindsight?
We submitted statements of work and evaluated a number of proposals. I',m not sure if Mindsight had the lowest bid or offered the best labor, but they won our project work.
How much have you invested with Mindsight?
We',ve invested $90,000 per year for the last three years. Their labors include not only tech support but also hardware.
What is the terminal result of working with ?
The referenceship began a pliant more than a year ago [2014].
Results achieved
Could you share any evidence that would prove the productivity, condition of work, or the touch of the engagement?
We had to return separate servers with them. They were fast, and brought them back up flawlessly within a day, despite the fact that they all had to come from backup.
We extend out to them when any technical effect arises. We primarily touch them through their helpdesk support. We did another return of a server from backup, which was also very early, only taking almost four hours, and that was principally due to the size of the server. They’ve been on the ball when it comes to resolving effects.
How did Mindsight accomplish from a project handlement standpoint?
Communication is always good with Mindsight, and we rarely have misunderstandings. They go out of their way to get feedback and fix that they know precisely what needs to be done.
What did you find most forcible almost Mindsight?
A couple of techs there make the organisation specially big to work with. I met one of them when we were finishing migrating to the data center and we were between techs. He was flashing. It took him only instants to resolve intricate effects. Their techs make them worth using, more than any other parts.
Are there any areas Mindsight could better?
They',re big at networking, and not so big at the implementation of our phone method. They need better phone technicians. When it came to programning out the method, they struggled. It was sort of an ugly process. For as big as they are at networking, they',re facing on phones. I couldn',t commend them for this area, but it’s surely something that they could cure and better if they brought on some more skilled staff members.
