Answering Service for Medical Office
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
We are little Medical Office with a staff of 4 with one physician. As the service director I needed to find phone coverage during holidays and traveling.
Desired goal
What issue was the provider supposed to deal with?
Moneypenny?We needed a reliable, professional solution. A missed call could easily be a missed new resigned occasion. Our needs where for Monday through Friday from 9AM to 5PM.
What were your objectives for this project?
We establish that nation are not likely to leave a tonemail for a new resigned appointment but they would live their information with a ",live tone",.
Provided solution
What were the reasons for choosing Moneypenny?
MoneyPenny came up leading in a google search - I was hooked behind my leading touch. The pricing was fair and the transition was easy. I determined to give them a try when we were traveling.
Describe the project in detail.
I needed coverage from 9 to 5 - Monday through Friday . I wanted our resigned to know that we cared almost them and to let possible new resigneds know we were useful .
Were there any dedicated directors or teams that you worked with?
I love my sales rep Amy - She is always useful and takes big care of my needs. She is a enjoyment to chat with and never misses a beat.
Results accomplishd
What results did you accomplish unitedly with Moneypenny?
Working with Moneypenny is the best determination I have made. We never harass almost missed calls . We immediately get a email as to the details of each call. This we can check anywhere in the globe.
How do you rate the interaction and interaction with Moneypenny?
It literally only takes a few minutes to set the schedule and convey the phone. Couldn',t be easier.
What precisely do you attend to be the key specialty of Moneypenny?
(Besides Amy) - We have gotten big feedback from our resigneds. their call was answered and dealt with professionally.
What should be done better, if there are any desired improvements?
no!
