IT Managed Services for Insurance Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the chairman of Dewey Insurance Agency.
Desired goal
What challenge were you trying to address with Netcom Solutions?
We had a handled services preparer who was doing an fearful job, so we needed a new associate.
Provided solution
What particular tasks were responsible for?
Netcom Solutions works on both pliant and big tasks. They adviser our method and take care of our internet, handle our nine in-service computers as well as my home computer and two laptops. Everything’s done in the background, and I don’t have to ponder almost any of it. When we leading signed up with them, we had a server that wasn’t working correctly, and they restored it. We’ve since had to restore it one more time.
When we moved suites, they handled all the technical components, coordinating our phones, computers, and copy machine. They ran all the wiring that we needed for the new service and got it artistic with pliant downtime.
They prepare high-level consulting for different activity software and technologies. I can ask them any questions almost the computers, and they’ll give me an reply. If there are any tech issues, we can put a ticket in and someone will without expound the issue without me having to wait.
Was there a dedicated team?
There’s an complete team of nation who work on our method.
How did you come to work with Netcom Solutions?
We were originally located in the same edifice, so that’s how I leading met them.
What are you approach expents (if diclosed)?
We bestow $1,200 a month.
What is the terminal result of working with ?
We’ve been working unitedly since January 2008.
Results achieved
Are there any measureable or plum results?
They make my life a lot easier. I don’t have to harass almost any technical aspects when I come into work. I can just centre on doing my job. Before, I constantly had to ponder almost how long the computers would be down, when they’d be fix, etc. With Netcom Solutions, they usually expound issues within an hour.
How did Netcom Solutions accomplish from a project handlement standpoint?
I’m extremely lucky with their level of availability and responsiveness. I can call or send a ticket and get a response within a few minutes.
What is (from your point of view) the key factor to pay observation while intercourse with ?
I esteem how they interact with us. Other companies I’ve worked with frequently talked down to us when we couldn’t expound a tech issue, but Netcom Solutions has never done that. They always expound things plainly and help us apprehend what’s going on. Even though we’re not in the same edifice anymore, I wouldn’t use anyone else.
Do you have any advice for forthcoming clients of theirs?
Share all of your technical concerns with them, no substance how silly they seem. Their team will take care of you.
