Managed IT Services for Secondary School Association
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Introduce your business and what you do there.
I work for a non-profit for subordinate school principals. We obey school leaders athwart the country. I',m the ruler of information labors.
Desired goal
What challenge were you trying to address with OSIbeyond?
They',ve supported our network for the last four years.
Provided solution
What was the aim of their involvement?
They helped us transition from an onwebsite network to a cloud-based network. They also support our helpdesk and supplement our team. They take care of all our infrastructure needs, desktops, applications, emails, and asset hosting.
They',ve done network cabling for us, and they help us handle our VoIP telephony. They',ve also isolated our commerce from our tenants’ commerce. We prepare some of our technology ourselves, but OSI does buy some of our equipment.
What is the team compound?
We',ve worked with different engineers at varying expertness levels. We work with the lower tiers for our helpdesk, but the higher tier helps with more execute projects.
How did you come to work with OSIbeyond?
We wanted a associate who could support and supplement our team. We did an RFP, and they responded. We were very impressed by the level of labor they could prepare. They allowed us to carry over support hours, which was specially appealing. We were also impressed by their references, testimonials, and their cost level.
How much have you invested with them?
Our contract is somewhere almost $7,000 a month. That includes helpdesk support and security.
What is the status of this engagement?
We seted working unitedly in May 2016, and the contract is ongoing. We',ve worked with them exclusively since the set of the collaboration.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
We have an inner tracking method that our staff uses to yield requests. Since we seted working unitedly, the number of requests has dropped. They stabilized our network, and it is much easier to approach files and folders on the cloud. They upgraded our internet junction speeds, which transformed our work process. They also upgraded and standardized the operating method on all our devices.
How did OSIbeyond accomplish from a project handlement standpoint?
They',re excellent project handlers. We review our account on a annually basis, and we check in during quarterly meetings. They report to us almost network or environment issues, and they make recommendations. Staff is assigned to implementation projects or other initiatives, and we',ve never missed any deadlines. They accurately state how long each project will take, and we have a good knowledge of any of the network contacts. They work hard to minimize any contacts on our day-to-day work.
What did you find most forcible almost them?
We get a lot of information from them almost cybersecurity and possible threats. They also liberate a periodic newsletter, which is a nice component. Not only do they support us and prepare their best labor, but they also instruct us.
Are there any areas they could better?
Of all the vendors I',ve worked with in my course, I',m most impressed by OSIbeyond. We',ve maintained a good relationship from the commencement, and I don',t see anything they should better at this time. They should last to prepare the excellent labors they already have.
Do you have any advice for possible clients?
Keep the lines of interaction open and stay conscious of what they',re doing. They',re very faithful, but it',s helpful to stay implicated in their work.
