After Hours Call Services for Healthcare & Hospice Provider
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the clinical ruler at a hospice agency.
Desired goal
What challenge were you trying to address with Physicians Answering Service?
We hired them to help with incoming calls we were receiving behind business hours.
Provided solution
What particular tasks were Physicians Answering Service responsible for?
The team answers any home health and hospice calls that come into our direct line from the end of our business day until the commencement of the next. They send messages to our on-call triage nurse and other appropriate channels. They also do follow-ups when they’re unable to extend specific individuals.
Was there a dedicated team?
We have one first touch.
How did you come to work with Physicians Answering Service?
Our antecedent executive ruler selected them.
What are you approach expents (if diclosed)?
So far, we’ve invested between $5,000–$10,000.
What is the terminal result of working with Physicians Answering Service?
We’ve been attractive with them since March 2015.
Results achieved
Are there any measureable or plum results?
Their team is extremely efficient in taking the calls and routing them to the appropriate labor line we propose. They’re able to ask the appropriate questions to get information.
How did Physicians Answering Service accomplish from a project treatment standpoint?
Two years ago, their ease burned down. I',m not sure if they were able to touch nation in that entreaty, but I wish they would',ve notified us. We establish out ourselves behind the fact.
What is (from your point of view) the key factor to pay observation while intercourse with Physicians Answering Service?
They’re pretty well-inclined, which is key to client labor. It works well when there is a phone call at 2 am with an overturn resigned.
What aspects of their work would you like to get improved?
Like I said, I would',ve liked them to have interacted to us almost their facilities burning down straightly. Other than that, they’re very on point. Everything else runs pretty well.
Do you have any advice for possible clients?
They’re easy to work with. If you have any updates or changes, it just requires one email to the first touch. They’re fast to answer to your needs.
