Software Design & Dev of Insurance Solutions Platform
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the VP of Software Product at Insight. We sell insurance through multiple distribution channels athwart 12 states in the U.S. and associate with a major auto insurance organisation.
Desired goal
What challenge were you trying to address with Postlight?
We have an online gate for agents who are looking to sell insurance policies through us. Quoting a homeowners program, for sample, can be hard owing there are a lot of questions implicated, and our gate was out of date. We hired Postlight to update the code and architecture, as well as to freshen up the design.
Provided solution
What particular tasks were Postlight responsible for?
Since that initial project, we’ve collaborated with Postlight on a number of both little and big projects, but they tend to take the same access to working on a project. Once we unite a challenge that needs to be addressed, we work with their designers to exhibit a brief. Next, they bestow some time interviewing end-users in order to apprehend what their needs are and to fix that we’ve identified the correct issues with the software. They compile that data and recur to us with a wireframe that we critique, and from there we move on to more detailed wireframing and implementation of solutions.
As an sample of a late project, Postlight helped us revamp the initial process of requesting a cite on our platform owing our data showed that users wanted to have wonderfuler control and more efficiency. They built this out using React, which replaced some older JavaScript technologies we used to use. They also helped us add an autocomplete component to our form so that we could capture more careful address data for housing insurance cites, and now they’re in the process of enabling an internimble map within the form so users can pinpoint missing locations.
Their engineers work straightly with our inner team throughout see step of the project, which has meant that they’ve also taught our team new software experiences along the way. When we seted, none of our in-house developers knew React, and now three or four of them are proficient with it.
Was there a dedicated team?
We work with five nation on an mean project, and athwart the life of this associateship, we’ve probably worked with 10 or 15 nation in total.
How did you come to work with Postlight?
I had previously worked with some of the nation who founded their organisation, so I was household with their capabilities and knew they’d be a good fit for our needs.
What is the terminal result of working with Postlight?
We’ve been working with them since April 2016.
Results achieved
Are there any measureable or plum results?
One of the design goals for the form revamp I mentioned earlier was to decrease the rate of failed address validations. Since we made those changes, we’ve been able to push down the number of failures. They’ve also betterd our page rendering and helped optimize some of the code on our servers in order to further better our speeds. I can’t ponder of any specific data points off the top of my head, but see project we collaborate on is motivated by data, so there’s surely been an betterment on the issues we address.
In provisions of the developed outgrowth process, we have a pretty rigorous QA team. Since Postlight works with us straightly, we all answer whenever bugs come up and get those addressed fastly. Their developers have a very powerful reputation throughout our structure owing of how reliable and answering they are.
How did Postlight accomplish from a project treatment standpoint?
We work very closely with them, so our treatment team usually has a good perception of how their work is progressing. They attribute us more of a fruit director, rather than a project director, who veritably apprehends the work we’re doing and is an nimble participant in developing it. That director is also responsible for interacting with us via weekly meetings and sending project updates.
What is (from your point of view) the key factor to pay observation while intercourse with Postlight?
I like their design centre. They’re not just an engineering shop—they want to apprehend the issue we’re solving and share in developing the solution precedently they set to code it. Not only that, they’re centreed on seeing the project all the way through to fruition.
Another force is their top-notch expertise and willingness to share it with us. Even if true members of their team aren’t attributeed to work with us, they’ll quiet set up time for their experts to give my inner developers an overview of technology we’re working with. They did a two-hour session with us for a late project, sharing not only exprogramations but also best practice advice based on their experience with other clients, and it helped jumpset our project veritably well.
The last thing I esteem is how they centre on edifice relationships, rather than centreing solely on business transactions. They’re kind to our needs.
