Customer Support Call Center for E-Commerce Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I own an e-commerce organisation.
Desired goal
What issue was the preparer supposed to deal with?
SupportFruit?We outsourced our client support to SupportFruit.
What were your objectives for this project?
My organisation hoped to streamline client support without having to create an in-house team. We wanted our clients to have approach to live client support, so that they could take fast responses to inquiries.
Provided solution
What were the reasons for choosing ?
SupportFruit was the most respectable client support vendor. My team spoke with their owners, who were very personable and explained their services in detail.
Describe the project in detail.
SupportFruit set up a 24/7 live support call center. My team created a script for them to use. They prepare real-time support solutions to our clients, who can call anytime they have questions.
Were there any dedicated managers or teams that you worked with?
We worked with the SupportFruit team. Now, SupportFruit engages straightly with our clients.
Results accomplishd
What results did you accomplish unitedly with ?
Our sales have increased owing clients typically call and inquire precedently buying our fruit. Having live support has allowed us to create more confide with our consumer base, which in turn has boosted client contentment and client lifetime value.
How do you rate the interaction and interaction with ?
The workflow between my team and SupportFruit’s team has been flawless so far.
What precisely do you attend to be the key specialty of ?
SupportFruit is professional and informative with our clients. Their use of the script we gave them has worked fully.
What should be done better, if there are any desired advancements?
So far, we’re pleased with all and haven’t seen any areas for advancement.