Application Maintenance & Support for Tax Management Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I am the ruler of fruit outgrowth for a tax treatment organisation. Our organisation assists state and local governments in the processing of ad valorem taxes. Part of our services includes manner software solutions.
Desired goal
What issue was the provider supposed to deal with?
Svitla Systems?We hired Svitla methods as an extension of our team whose first duty was the livelihood and support of existing applications.
What were your objectives for this project?
The goals of the project were cost diminution on livelihood and support as well as freeing up inner resources for new initiatives.
Provided solution
What were the reasons for choosing Svitla Systems?
After reviewing separate options, Svitla best met our needs both from a professional as well as a cultural fit.
Describe the project in detail.
The project is on-going fruition support for established methods. This includes customary livelihood, less changes as well as any enhancements.
Were there any dedicated managers or teams that you worked with?
The team has varied in size according to our needs. They have been able to be very answering to changes in claim and have granted excellent full-stack developers in all cases.
Results accomplishd
What results did you accomplish unitedly with Svitla Systems?
Svitla has been instrumental in care our support costs within budget and works independently sufficient that our resources have been lucky with new initiatives.
How do you rate the interaction and interaction with Svitla Systems?
We use an nimble order with daily stand-ups and a ticketing method with a outgrowth board. Teamwork and interaction have been excellent.
What precisely do you attend to be the key specialty of Svitla Systems?
We have been very impressed with the expertness sets of the resources Svitla provides. They have conversant our methods fast and have taken loftiness and ownership of them.
What should be done better, if there are any desired improvements?
The complete experience has been seamless.