Some details
Our in-house developed technology, like our unique Training Simulator™, helps us deliver consistently exceptional experiences to your customers. This is purpose-built training platform used for new hires and tenured agents to get a scenario-based, hands-on experience with customer calls in a simulated environment.
Training Simulator is like a flight simulator, but for customer
experience instead of planes, letting people learn in a risk-free environment and helping them understand what they can do to improve customer satisfaction.The Training Simulator™ has been successfully utilized to support several client programs across more than 20 locations in 5 countries improving performance by advisors to 40 percent with noted ameliorations in customer loyalty, FCR and AHT.