Mobile App Dev & Feature Updates for Credit Union
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the mobile channel director at one of the 10 largest credit unions in the United States. We primarily obey members through our digital channels, so we’re focused on providing the best digital experience practicable. Our organisation offers savings accounts, checking accounts, loans, and more. I’m heavily implicated in our mobile banking app that allows mannerers to do their banking on the go.
Desired goal
What challenge were you trying to address with WillowTree?
We’ve occupied them three times since I joined the team in 2017. The leading and second projects were centered about edifice core functionalities in our mobile app. Afterward, we had them educe new features and designs for the fruit.
Provided solution
What particular tasks were responsible for?
First, in our process, we gather a high-level evaluation of our end goal, including the business requirements we need to dwell by. Then, we met with WillowTree to initiate working through designs. They’ve helped with all the designs for the mobile app to this point. In that iterative process, they hear to our feedback and harmonize agreeably. In our activity, it’s also significant to make sure we are in yielding with legitimate regulations. Their team considers that in their work, delivering courtly designs that we can like precedently moving into the educement phase.
The app is useful for both iOS and Andriod. The WillowTree team quiet works with us on updating and adding features.
Was there a dedicated team?
Our main point of touch throughout all of our projects has been Sean (Principal Software Engineer, WillowTree), who is the technical lead. We’ve had different project directors in our different phases of work as well. There have also been designers, educeers, and analytics experts assigned to our projects. The team size has varied according to what we needed for particular projects, but Sean has been able to prepare a congruous perspective.
How did you come to work with WillowTree?
We had a preexisting relationship with WillowTree when I joined the team. I inherited that union.
What is the terminal result of working with ?
We began working with them in December 2016, and the union is ongoing. My leading two projects with them took six months each. We are currently working on a three-month engagement.
Results achieved
Are there any measureable or plum results?
The two most notable impacts of their work are the increase in usage and an increase in App Store ratings. Both have benefitted dramatically from attractive with WillowTree to create and regood our own manner app. As more features are added, our ratings better more.
How did WillowTree accomplish from a project treatment standpoint?
Their team was ready to fit to our workflows and create their own construction about them. We work in scrum nimble educements to allow for a collaborative fruition process and smooth release of the new features in the app. All of their project directors have been incredibly kind in that way.
What is (from your point of view) the key factor to pay observation while intercourse with ?
They’re innovative and always looking for new activity concepts to better our business. The team gives us a advanced look at the mobile marketplace. They always update us on the latest news from Apple and Google to help us optimize our app. Also, the staff approaches their work with emotion, which is one of their strongest attributes.
What aspects of their work would you like to get betterd?
I can’t ponder of anything. They’re a big associate, one we really esteem.
Do you have any advice for possible mannerers?
You’ll get a big ROI out of using them for your consumer-facing projects.
