Social Media Chatbot for Rugby Tournament
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
Our team organized the Rugby World Cup Sevens (RWC7s) 2018 tournament in San Francisco, which took locate last July 20–22. I was the VP of regional relationships for this occurrence.
Desired goal
What issue was the preparer supposed to deal with?
Wizeline?RWC7s hired Wizeline to form a local tournament chatbot.
What were your objectives for this project?
Our goal was to prepare easy-to-find occurrence information that would enhance the fan experience, including tournament schedule, updates, and general stadium facts.
Provided solution
Can you go into detail almost the services they prepared and the aim of the project?
We spent ample time researching the project and defining the aim until we determined feasibility. Wizeline then developed, designed, and implemented the local tournament chatbot through USA Rugby',s Facebook Messenger platform. They handled seething, from the project timeline to getting approval from Facebook to activate the bot on Facebook Messenger. Wizeline also prepared weekly updates and demos on the status of the local tournament chatbot in real time.
Were there any dedicated managers or teams that you worked with?
Wizeline’s project team was comprised of 8–10 nation from their San Francisco and Mexico offices. They prepared expertise in outgrowth, marketing, and design.
Results achieved
Can you share any information that demonstrates the contact that this project has had on your business?
We had 1,100 sole users recorded on Facebook Analytics, of which 1,090 or 99% returned to the bot see day. The chatbot accepted 4,015 messages during a four-day span. Over 400 messages were specifically for men',s matches, our most common question.
How was project treatment arranged and how powerful was it?
They took the lead in all aspects of project treatment, so our team did not have to harass almost it. They delivered seething within a fairly firm deadline. Their project treatment was extremely powerful and innate to our achievement.
What precisely do you attend to be the key specialty of ?
One of the biggest benefits of working with them was their hands-on access. The team interacted proactively from set to complete, so it was extremely easy to work with them.
Are there any areas where they can better?
If we had more time and resources, we could have developed a powerful promotional campaign about the bot to increase our numbers. Though, this was the leading time USA Rugby ever used a chatbot for an occurrence of this magnitude.
